Relationship Manager

Niyukti Systems, Inc; Darbhanga; On-site; INR 400,000 - 700,000; Full time

Job summary

Niyukti Systems, Inc seeks a proactive Relationship Manager to foster strong client relationships, identify opportunities, and offer expert guidance to help clients make informed choices. The role emphasizes prompt resolution of issues and a focus on client satisfaction.

The candidate will maintain in-depth knowledge of products and services, pursue new business opportunities, and drive upselling and cross-selling while meeting revenue targets. Strong communication and leadership are essential.

Qualifications

• Experience as a relationship manager or in customer service.
• Ability to build and maintain strong client relationships.
• Proficiency in Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.

Responsibilities

• Maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients' needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Meeting sales/revenue targets.
• Ensuring client satisfaction.

Skills

Relationship building

Communication

Interpersonal skills

CRM software

Leadership

Conflict resolution

Education

Degree in management/marketing/communications

Tools

CRM software

Microsoft Office

Job description

Relationship Manager Job Description Template

We are looking for an outgoing relationship manager to foster strong relationships with our clients. The relationship manager's responsibilities also include seeking out new business opportunities, providing clients with knowledgable advice, guiding their choices, promptly resolving complaints, and ensuring client satisfaction.

To be successful as a relationship manager you should be able to build positive, long-term relationships and support clients in the decision-making process by identifying solutions that most closely meet their needs.

Relationship Manager Responsibilities

• Maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients' needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Meeting sales/revenue targets.
• Ensuring client satisfaction.

Relationship Manager Requirements

• Degree in management, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.
• Ability to build and maintain strong client and business relationships.
• Proficiency in Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.
• Good conflict resolution and problem-solving skills.
• Leadership and team management skills.
• Customer-oriented.