Relationship Manager

Niyukti Systems, Inc; Krishna District; On-site; INR 350,000 - 550,000; Full time

Job summary

Relationship Manager position to foster strong client relationships and drive business opportunities. You will advise clients, guide their decisions, promptly resolve complaints, and aim to ensure overall client satisfaction.

Ideal candidates will have a degree in management/marketing/communication and experience in customer service or relationship management, with solid communication and CRM skills. Strong leadership and customer-oriented mindset are valued.

Qualifications

• Degree in management, marketing, or a related field.
• Experience in relationship management or customer service.
• Ability to build and maintain client relationships.
• Proficiency in MS Office and CRM software.
• Excellent communication and interpersonal skills.
• Leadership and team management abilities.
• Customer-oriented mindset.

Responsibilities

• Maintain knowledge of company products and services.
• Build and maintain relationships with clients.
• Research and pursue new business opportunities.
• Identify clients' needs and propose suitable solutions.
• Provide consultations and guide decision-making.
• Upsell and cross-sell products/services to clients.
• Resolve complaints promptly and effectively.
• Meet sales/revenue targets.
• Ensure client satisfaction.

Skills

Relationship building

Communication

Leadership

Customer service

Problem solving

Education

Bachelor's degree in management/marketing/communication

Tools

CRM software

Microsoft Office

Job description

Relationship Manager Job Description Template

We are looking for an outgoing relationship manager to foster strong relationships with our clients. The relationship manager's responsibilities also include seeking out new business opportunities, providing clients with knowledgable advice, guiding their choices, promptly resolving complaints, and ensuring client satisfaction.

To be successful as a relationship manager you should be able to build positive, long-term relationships and support clients in the decision-making process by identifying solutions that most closely meet their needs.

Relationship Manager Responsibilities

• Maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients' needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Meeting sales/revenue targets.
• Ensuring client satisfaction.

Relationship Manager Requirements

• Degree in management, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.
• Ability to build and maintain strong client and business relationships.
• Proficiency in Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.
• Good conflict resolution and problem-solving skills.
• Leadership and team management skills.
• Customer-oriented.