Relationship Manager

Medcity International Academy; Ernakulam; On-site; INR 300,000 - 540,000; Full time

Job summary

Medcity International Academy (MIA) is seeking a proactive Relationship Manager for its Kochi center. You will build and maintain long-term relationships with students, parents, institutional partners, and corporate clients, guiding inquiries, admissions, and enrollment steps with a learner-centric approach.

Collaborate with academic and operations teams to tailor course recommendations, resolve concerns, and ensure CRM records are up-to-date.

Qualifications

• Strong relationship management, customer service, and stakeholder engagement skills.
• Excellent communication, presentation, and interpersonal abilities.
• Organizational and time-management skills for handling multiple inquiries.
• Bachelor’s degree; certifications in counseling/marketing/business are a plus.
• On-site Kochi; ability to work in cross-functional teams.

Responsibilities

• Counsel prospective learners on programs and courses.
• Manage inquiries and coordinate admissions processes.
• Follow up with leads to support enrollment targets.
• Collaborate with academic and operations teams to align learner needs with courses.
• Maintain accurate records in CRM and related systems.
• Support events, outreach activities, and engagement initiatives to strengthen MIA’s brand.

Skills

Relationship management

Customer service

Stakeholder engagement

Communication

Presentation

Interpersonal skills

Organizational skills

Time management

CRM

Data entry

MS Office

Counseling

Sales

Bachelor’s degree

Education

Bachelor’s degree

Certifications in counseling/marketing/business

Tools

CRM

MS Office

Job description

Company Description

Medcity International Academy (MIA) is a premier professional training and coaching institution headquartered in Kannur, Kerala, India, with multiple centers across Kerala and Karnataka. Recognized as one of India’s leading providers of English language proficiency and professional assessment test training, MIA focuses on international exam success and global employability. The Academy offers high-impact preparatory programs for major language tests and healthcare assessments, supported by experienced trainers certified by global bodies such as Cambridge and IDP. Using evidence-based teaching methods, digital tools, language labs, mock examinations, and an app-based learning ecosystem, MIA supports both online and classroom learners. Its mission is to expand global opportunities for learners in healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.

Role Description

This is a full-time, on-site Relationship Manager role based at Medcity International Academy’s Kochi center. The Relationship Manager will build and maintain long-term relationships with students, parents, institutional partners, and corporate clients, ensuring a high level of satisfaction and trust. Day-to-day responsibilities include counseling prospective learners on programs, managing inquiries, coordinating admissions processes, and following up with leads to support enrollment targets. The role involves collaborating closely with academic and operations teams to align learner needs with appropriate courses, resolving concerns promptly, and maintaining accurate records in CRM or similar systems. The Relationship Manager will also support events, outreach activities, and engagement initiatives that strengthen MIA’s brand and community presence.

Qualifications

• Candidates should possess strong relationship management, customer service, and stakeholder engagement skills.
• Candidates should possess effective communication, presentation, and interpersonal skills to interact with diverse learners and partners.
• Candidates should possess organizational, time management, and follow-up skills for handling multiple inquiries and admissions workflows.
• Candidates should possess basic CRM, data entry, and MS Office skills, with the ability to maintain accurate records and reports.
• Relevant experience in counseling, sales, or client-facing roles, preferably in education, training, or services, is beneficial.
• A bachelor’s degree in any discipline is preferred; additional certifications in counseling, marketing, or business will be an advantage.
• Ability to work on-site in Kochi, collaborate within a cross-functional team, and adapt to a fast-paced, learner-centric environment.