Customer Relationship Manager

Shashwath Solution; Pune District; On-site; INR 360,000 - 540,000; Full time

Job summary

Shashwath Solution in Pune seeks a Customer Relationship Manager to nurture client partnerships, ensure satisfaction, and drive growth. The role requires at least 6 months in customer service or account management and strong communication skills.

You will be the main point of contact for inquiries, resolve issues, analyze needs, and coordinate with internal teams to improve service. CRM proficiency and a proactive attitude are essential for success.

Qualifications

• At least 6 months of experience in customer service or account management.
• Strong communication and interpersonal skills.
• Problem-solving skills and the ability to manage challenging situations.

Responsibilities

• Develop and maintain strong relationships with existing clients to ensure customer retention.
• Act as the main point of contact for customer inquiries, issues, and feedback.
• Identify and resolve customer concerns or complaints in a timely manner.
• Analyze customer needs and offer suitable products/services.
• Collaborate with internal teams to improve customer service and overall experience.
• Monitor and report on customer satisfaction and retention metrics.
• Assist in onboarding new clients and provide continuous support to ensure their success.

Skills

customer retention

retention

sales

business development

lead generation

marketing

cold calling

client relationship management

inside sales

customer support

customer care

crm software

customer service

customer relationship

account management

crm

Tools

CRM software

Job description

We are seeking a dedicated and customer-focused Customer Relationship Manager to join our team. The ideal candidate will have at least 6 months of experience in managing customer relationships, ensuring customer satisfaction, and driving business growth.

Responsibilities:

• Develop and maintain strong relationships with existing clients to ensure customer retention.
• Act as the main point of contact for customer inquiries, issues, and feedback.
• Identify and resolve customer concerns or complaints in a timely manner.
• Analyze customer needs and offer suitable products/services.
• Collaborate with internal teams to improve customer service and overall experience.
• Monitor and report on customer satisfaction and retention metrics.
• Assist in onboarding new clients and provide continuous support to ensure their success.

Qualifications:

• At least 6 months of experience in customer service, account management, or a related field.
• Strong communication and interpersonal skills.
• Problem-solving skills and the ability to manage challenging situations.
• Proficiency in CRM software and MS Office.
• A positive attitude and a strong commitment to customer satisfaction.

Mandatory Key Skills

• customer retention
• retention
• sales
• business development
• lead generation
• marketing
• cold calling
• client relationship management
• inside sales
• customer support
• customer care
• crm software*
• customer service*
• customer relationship*
• account management*
• crm*