Customer Relationship Manager

Bidyut Innovation; Indore District; In loco; INR 500.000 - 800.000; Tempo pieno

Descrizione del lavoro

Bidyut Innovation Pvt. Ltd. in Indore is seeking an energetic Customer Relationship Manager with 3+ years of hands-on experience in customer-facing roles.

You will be the primary link between our company and valued clients, using strong communication and persuasive skills to foster loyalty and growth. You will build long-term relationships, upsell where appropriate, manage onboarding, and collaborate with sales, support, and product teams to deliver excellent customer experiences while

Competenze

• 1–5 years in CRM/account management or customer success.
• Excellent verbal and written communication.
• Strong negotiation and upsell experience.
• Proficient with CRM software and MS Office.

Mansioni

• Build and maintain long-term client relationships.
• Present and upsell products or upgrades.
• Serve as first contact for inquiries and resolve issues.
• Collaborate with sales, support, and product teams.
• Guide new clients through onboarding.
• Maintain client records and pipeline in CRM.
• Collect feedback to inform improvements.

Conoscenze

Relationship management

Communication

Persuasion

Negotiation

CRM software

Data analysis

Problem solving

Account management

Formazione

Bachelor or MBA in relevant field

Descrizione del lavoro

We are seeking an energetic, persuasive, and detail-oriented Customer Relationship Manager with at least 3 years of experience in customer-facing roles. In this position, you will serve as the primary link between our company and our valued clients. The ideal candidate possesses top-tier communication skills, exceptional persuasive abilities, and a proven track record of maintaining high customer retention and driving business growth through strategic account management.

Key Responsibilities

• Relationship Building: Build, maintain, and strengthen long-term relationships with existing clients to ensure satisfaction and loyalty.
• Customer Retention & Up-selling: Persuasively present and sell new products, services, or upgrades to existing accounts based on client needs.
• Escalation & Issue Resolution: Act as the first point of contact for customer inquiries, grievances, and complex complaints, resolving issues swiftly with tact and empathy.
• Cross-Functional Collaboration: Work closely with sales, support, and product teams to deliver seamless customer experiences and align solutions with client expectations.
• Client Onboarding: Guide new clients through a smooth onboarding process, ensuring they fully understand our product/service offerings.
• Data & CRM Management: Maintain accurate client records, interaction logs, and pipeline reports within the CRM database.
• Feedback Collection: Regularly gather customer feedback and insights to inform product, service, and operational improvements.

Key Qualifications & Requirements

• Experience: Minimum 1-5 years of hands‑on experience in customer relationship management, account management, or customer success.
• Communication Skills: Excellent verbal and written communication skills; ability to articulate complex solutions clearly and professionally.
• Convincing & Persuasive Ability: Strong negotiation skills with a demonstrated track record of converting leads, resolving sensitive retention risks, and pitching new offers effectively.
• Problem-Solving: Active listening skills with a solutions‑oriented mindset when handling demanding or dissatisfied clients.
• Technical Proficiency: Proficiency with CRM software and standard office productivity suites (Microsoft Office).
• Education: Bachelors degree in Business Administration, Marketing, Communications, or a related field (or equivalent practical experience), MBA/ Any relevant management degree.

Preferred Skills (Nice to Have)

• Proven experience managing high-value or key accounts.
• Strong presentation and conflict-resolution skills.
• Ability to work effectively under pressure and meet targets in a fast-paced environment.