RELATIONSHIP MANAGER

PeopleStrong; Bagnan; On-site; INR 250,000 - 350,000; Full time

Job summary

Muthoot FinCorp Limited is seeking a Relationship Officer to source business from the open market and connect with connectors to achieve targets. The role emphasizes maintaining quality portfolios and regulatory compliance across processing centers.

The candidate should have 6 months to 1+ year of experience in a similar industry, with strong communication and local market knowledge. The position involves field outreach within assigned areas and collaboration with multiple stakeholders.

Qualifications

• Excellent verbal and written communication in the local language.
• Strong understanding of the local geographical market for lending products.
• Knowledge of business mortgage loans, products, processes and regulatory requirements.
• Ability to stay updated with regulatory norms and changes.
• Proven ability to collaborate with internal and external partners.

Responsibilities

• Develop business by sourcing opportunities from open market and connectors.
• Drive growth by building relationships with key stakeholders and empaneling new connectors monthly.
• Identify micro markets and empanel quality referral partners to scale Micro LAP business.
• Work in the area assigned by BBM and generate leads with a proactive outreach approach.
• Conduct cold calls and daily sales calls as per plan to meet targets.
• Nurture and maintain strong relationships with referral partners and connectors.

Skills

Good communication

Local market knowledge

Mortgage lending knowledge

Regulatory knowledge

Collaboration with partners

Job description

Administrative Reporting: Branch Business Manager

Functional Reporting: Branch Business Manager

Job Purpose:

• The primary responsibility of the Relationship Officer is to source business from the open market and connectors to achieve business targets as per the organizational goal.

ROLE SPECIFICATION

Role Title

Relationship Officer

Employee Interviewed

Reports To

Branch Business Manager

Company

Muthoot FinCorp Limited

Function/Department

Secured & Unsecured Lending Business

Johnson & Parthasarthi

Approved By (Immediate Superior)

11 th Dec’24

ROLE SUMMARY

Relationship officer will be responsible for maintaining quality portfolios across all the processing centers. RO needs to follow all necessary regulatory requirements and compliance.

ORGANIZATIONAL CHART

KEY RESPONSIBILITIES

• Business Development
• Drive business growth by identifying new business opportunities, developing relationships with key stakeholders.
• He needs to source and empanel new connectors on every month
• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business.
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationships with the Referral Partners and Connectors

KEY CHALLENGES

• Technology

KEY DECISIONS TAKEN

NIL

KEY INTERACTIONS

Internal Stakeholders

External Stakeholders

• Credit
• Legal
• Technical
• Operations
• Customers
• Connectors
• External Legal team
• TEAL
• MAATRUM (legal & technical)

KEY ROLE DIMENSIONS

Geographical Coverage-

No of Direct Reportees-

Total Team Size -

50 to 100 KM

Nill

Nill

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

• Good communication, including local language and interpersonal skills.
• Good understanding of the local geographical market.
• Knowledge of business mortgage loans, products, processes, and regulations
• Knowledge upgrading on latest regulatory norms.
• Good in collaboration with internal & external partners.

EDUCATION / EXPERIENCE

Nature of Experience: 6 months to 1+ Years experience in similar industry.