Relationship Consultant/ Psychology Expert

Verona Matchmaking; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading matchmaking service in Gurugram is seeking an experienced client consultant to conduct assessments and provide personalized matchmaking support. The ideal candidate will have a background in psychology and at least 3 years of experience in client-facing roles, combining counseling and relationship-building techniques. This role involves conducting thorough client consultations, analyzing compatibility factors, and guiding clients through their matchmaking journey. The position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 3-5 years of experience working in client-facing roles with counseling, matchmaking, or relationship-building.
• Analytical mindset with the ability to interpret personality traits and compatibility cues.
• Excellent organizational and follow-up skills.

Responsibilities

• Conduct in-depth consultations to understand client expectations and requirements.
• Analyze personality traits and emotional needs for compatibility insights.
• Offer constructive feedback and support throughout the matchmaking journey.

Skills

Exceptional interpersonal and communication skills

Understanding of matchmaking and dating industry trends

Strong client management and problem-solving skills

Strong active listening skills

High emotional intelligence and empathy

Education

Bachelor’s/ Master's in Psychology or social sciences

Job description

Verona is an authenticated matchmaking community designed exclusively for the modern, global Indian. We’re on a mission to foster fulfilling partnerships that last lifetimes. In a country where dating app disillusionment abounds, Verona makes the matchmaking process delightful—and effective.

Verona was founded by two serial entrepreneurs Mr. Poshak Agrawal and Mr. Rahul Subramaniam, and backed by some of the biggest names in global technology, such as Mr. Michael Novogratz (ex-Fortress Investment Group, CEO of Galaxy Group Investments) & Mr. Rishi Jaitly (ex-Twitter CEO for Asia, Middle East, and Africa).

The 3 S’s of Verona –

Standards, Security, and Science

• Exceptional interpersonal and communication skills
• Understanding of matchmaking and dating industry trends
• Strong client management and problem‑solving skills
• Strong active listening skills to deeply understand a client’s stated needs as well as their unspoken emotional expectations
• High emotional intelligence and empathy to connect with clients, build trust, and handle sensitive conversations with care and discretion

Education and Experience

• Bachelor’s/ Master’s in Psychology or social sciences background.
• 3-5 years of experience working in client facing roles with experience in counselling, matchmaking, relationship building, client management, or coaching roles
• Strong empathy, active listening, and communication skills
• Analytical mindset with the ability to interpret personality traits and compatibility cues
• Excellent organizational and follow‑up skills

Key Responsibilities

1. Needs Assessment

• Conduct in-depth consultations with clients to understand their expectations and requirements in a compatible relationship.
• Utilize active listening skills to gather crucial information about clients' values, preferences, and aspirations.
• Assess and understand clients’ partner preferences, personal histories, cultural and family backgrounds, communication styles, and long‑term relationship goals to provide tailored guidance and compatibility insights.

2. Matchmaking

• Conduct in-depth client assessments using interviews and compatibility frameworks.
• Analyze personality traits, values, communication styles, and emotional needs to identify compatibility factors.
• Curate and recommend matches based on holistic understanding of clients’ preferences and relationship goals.
• Be a part of their journey from the very first onboarding call—understanding who they are, what they value, and what they seek to shortlisting and presenting potential matches, guiding them thoughtfully through each interaction, helping them navigate conversations, expectations, and decisions, and ultimately supporting them right until they find the right partner and move towards marriage.

3. Counselling & Coaching

• Offer constructive feedback and support throughout the matchmaking journey.
• Help clients reflect on their experiences and grow through the process of finding the right partner.
• Maintain detailed and confidential records of all client interactions, sessions, and match outcomes.
• Share regular progress reports with internal teams & clients for better matchmaking precision.
• Stay updated on relationship psychology, dating trends, and coaching methodologies.

The Vatika Triangle; Gurgaon, India.

• We have built a creative space in a top corporate building in a prime location in Gurgaon. The office is on M.G. Road, a 2-minute walk from the M.G. Road Metro Station.
• Our team consists of creative and colorful characters, all goal-oriented and hungry for growth (and healthy snacks). The work environment is a mixture of formal and playful, as we all strive to get things done while sipping Italian coffee brewed in-house.