Client Relations Manager

Freeelective Network; Chennai; Hybrid; INR 500,000 - 800,000; Full time

Job summary

FreeElective Networks seeks a proactive Client Relations Manager to nurture relationships with discerning clients and ensure outstanding service. You will engage with leads, onboard new clients, curate matches, and act as a trusted intermediary throughout the journey.

The role blends client-facing empathy with data-driven feedback to product and marketing teams. Hybrid work from Chennai office with some remote options supports a dynamic, growing environment.

Qualifications

• Interest in helping users during life-changing experiences.
• Strong reading and written/verbal English.
• Proficient with Excel/Google Sheets and digital marketing tools.
• CRM familiarity preferred.

Responsibilities

• Understand the customer lifecycle and respond clearly and efficiently via live chat, email, or phone.
• Nurture leads by communicating with prospects and promoting the value of our services.
• Onboard new clients, curate matches, and act as a trusted intermediary in the process.
• Maintain client relationships and ensure high-quality service throughout their journey.
• Record feedback and provide product and marketing input to internal teams.
• Stay updated with new products, pricing, and policies; assist in training others.

Skills

Communication skills

People skills

Customer service

Hospitality

English proficiency

Tools

CRM software

Excel

Google Sheets

Digital marketing tools

Job description

We understand that elite singles may be at different stages of their lives and careers, with different time frames for getting married. We work closely with discerning clients, worldwide, and help them find the right partner at a pace that's right for them.

Our reach is global and we have earned much goodwill since 2009, by bringing people together. Just as important: We have a validated business model, are profitable, and are growing briskly.

We are looking for a smart, enthusiastic, people-oriented individual to create and nurture client relationships and to help ensure that we provide outstanding service to our discerning clients.

About this job

The ideal Client Relations Manager will be a mature, seasoned professional with excellent communication and people skills and be experienced in customer service, hospitality, or client relations. The work would nominally be at FreeElective Networks office in the heart of Chennai, a few miles from the IIT-Madras campus. Most of the team has been working remotely, and the option to work from home remains available.

The position represents a terrific opportunity to work in a fast-paced entrepreneurial environment, especially for someone who derives satisfaction from assisting people and playing an influential role in their making important life decisions. If you think your particular skills and experience would add to our team, we would love to hear from you.

Responsibilities

• Understand the customer lifecycle, maintain intimate knowledge of our products and services, and exercise good judgment in responding to enquiries and concerns from leads and members clearly, patiently, and yet efficiently, whether via live chat, email, or phone
• Nurture leads by proactively communicating with prospects and tastefully promoting the value of our services
• Onboard new clients and guide them in getting the most out of Jodi365, curate matches for them, reach out to handpicked matches on their behalf, explore compatibility, and act as a trusted intermediary in the process
• Cultivate strong relationships with clients, from first contact, and ensuring proper client service throughout their journey towards finding the right match
• Serve as dedicated relationship manager to select clients, reaching out to potential matches on their behalf, exploring compatibility with the client, and acting as a trusted intermediary in the process
• Record feedback from prospects, leads, and clients and provide timely and appropriate product and customer development input to the product, marketing, sales, and support teams
• Remain current with new products/services/pricing as well as training, policy, and procedural updates
• Work with management team to recruit, train, and guide other client relations associates in the delivery of high-quality service and support to our clientele
• Assist management team in ensuring efficient progress of workflow and transforming business visions into reality

Requirements

• Genuine interest in helping our users as they go about what may be a life-changing experience
• Strong reading comprehension and written/verbal English skills
• Excellent knowledge of office productivity software (e.g., Excel, Google Sheets) and relevant digital marketing tools

Preferences

• At least three years experience in a customer-facing job
• Fluent in at least one other Indian language, besides English
• Ability to excel in a metrics-driven environment
• Familiarity with customer relationship management (CRM) software and practices
• Experience with consumer-facing, interactive web sites or mobile apps

Desired soft skills

• Analytical and project management skills; team player
• Organized and detail-oriented individual who works well with deadlines
• Willingness to learn, switch roles as necessary, and to roll up ones sleeves to get a job done
• Self-starter with the ability to work independently in a fast-changing environment
• Energized by the opportunities and challenges of working at a small and growing company