Operations Associate

Verona Matchmaking; Gurugram District; On-site; INR 360,000 - 540,000; Full time

Job summary

Verona Matchmaking is seeking an Operations Associate to support our Relationship Consulting team by translating client information into well-structured profiles and gathering real-time feedback on matches. You will assist relationship coaches in day-to-day matchmaking operations and support the sales team with lead management and scheduling.

The role involves profile updates in Figma and Airtable, client check-ins, and ensuring timely onboarding of new members.

Qualifications

• Clear and proactive communicator with strong interpersonal skills.
• Excellent organizational abilities with attention to detail.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Translate client information into structured profiles and maintain accurate records.
• Support Relationship Coaches with matchmaking operations and feedback collection.
• Coordinate client communications and ensure timely follow-ups.
• Manage client contracts, documentation, and onboarding workflows.
• Assist sales team with lead management and daily operational tasks.
• Maintain and update lead status and conversions in the CRM.
• Track invoicing and ensure timely invoicing delivery.
• Onboard converted clients and hand over to servicing teams.

Skills

Communication

Interpersonal skills

Organizational skills

MS Office

Education

Tier 1 Institute degree (BA/MA) in Business/Management

Tools

Microsoft Office Suite

Job description

Verona is an authenticated matchmaking community designed exclusively for the modern, global Indian. We’re on a mission to foster fulfilling partnerships that last lifetimes. In a country where dating app disillusionment abounds, Verona makes the matchmaking process delightful—and effective. Verona is already India’s leading modern brand in matchmaking.

Verona was founded by two serial entrepreneurs Mr. Poshak Agrawal and Mr. Rahul Subramaniam, and backed by some of the biggest names in global technology, such as Mr. Michael Novogratz (ex-Fortress Investment Group, CEO of Galaxy Group Investments), Mr. Rishi Jaitly (ex-Twitter CEO for Asia, Middle East, and Africa) and Mr Yuvraj Singh (co-founder, DMI Finance).

Security and Science make the basis of Verona where before matchmaking there will be Fintech-grade authentication to ensure fraud detection. Through a deep appreciation for the science of compatibility, with Verona, we will be using AI for matchmaking based on an individual's core & shared values.

The 3 S’s of Verona - Standards, Security, and Science

Role Brief

We are looking for a proactive and detail-driven Operations Associate to support our Relationship Consulting team in delivering a seamless and thoughtful matchmaking experience. In this role, you will work behind the scenes of the relationship journey — translating client information into well-structured profiles, gathering real-time feedback on matches, and supporting relationship coaches in their day-to-day matchmaking operations.

Location - Gurgaon

Key Responsibilities:

• Conduct timely client reach-outs for profile updates, feedback, check-ins and match-related communication.
• Follow up with clients to ensure responses and actions are completed within defined timelines.

2. Profile Management

• Create and update client profiles on Figma as per Burgundy's profile standards.
• Upload relevant profiles to the Burgundy profile bank and maintain accurate records.

3. Match & Data Management

• Maintain and update Airtable with profiles shared, matches, client feedback and relevant status updates.

4. Client Check-ins

• Conduct scheduled client check-ins and follow up on pending feedback.
• Track client responses and ensure the relevant team members are updated.
• Flag delays, concerns or issues requiring intervention from the Relationship Coach.
• Support the sales team with lead management, follow-ups and day-to-day operational requirements.
• Maintain and update sales data, lead status and conversions on Zoho.
• Coordinate contracts, documentation and invoicing for new members.
• Ensure timely onboarding of converted clients and seamless handover to the servicing team.
• Track pending sales-related tasks and ensure timely follow-ups.

6. Documentation & Internal Operations

• Ensure all required documentation is complete, correctly named and filed.
• Create and maintain client contracts.
• Coordinate invoicing and ensure invoices are generated and shared accurately and on time.

Education and Experience

• Bachelor’s/ Master’s from a Tier 1 institute (preferred) in Business, Management, or a related field.
• Strong communication and interpersonal skills.
• Excellent organizational abilities with attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work.

Find out more about us via our social media handles!