Regional Operations Manager

Savino Del Bene GmbH; Delhi; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

Savino Del Bene GmbH in Delhi seeks a seasoned Lead for Ocean Freight Operations to drive regional import/export activities across branches. You will ensure timely shipments, accurate billing, and robust SOP adherence while optimizing costs and profitability.

The role requires 10–15 years in Ocean Freight/Freight Forwarding, leadership of multi-branch teams, and strong knowledge of FCL/LCL and end-to-end operations. You will partner with Sales to grow the business.

Qualifications

• Graduate/Postgraduate in Logistics, Supply Chain, or Business Management.
• 10–15 years of experience in Ocean Freight/Freight Forwarding.
• Prior experience managing regional/multi-branch operations.
• Strong knowledge of FCL/LCL, Import & Export operations.
• Strong leadership, commercial, analytical, customer management, and problem-solving skills.

Responsibilities

• Lead Ocean Import & Export operations across the region.
• Ensure timely and accurate shipment execution, documentation, billing, and file closure.
• Monitor regional KPIs, productivity, revenue, GP, costs, and operational performance.
• Drive process standardization, SOP compliance, and continuous improvement.
• Manage relationships with shipping lines, vendors, CFS, transporters, and overseas agents.
• Handle critical customer escalations and ensure timely resolution of service issues.
• Work closely with Sales and KAM teams to support customer retention and business growth.
• Identify and control revenue leakages, operational losses, claims, and unnecessary costs.
• Lead, develop, and motivate regional Operations teams and ensure optimum manpower utilization.
• Provide regular operational MIS and performance updates to Senior Management.

Skills

Leadership

Analytical

Customer management

Problem-solving

Regional operations

Education

Graduate/Postgraduate in Logistics, Supply Chain, or Business Management

Job description

To lead and manage Ocean Freight Operations across the assigned region, ensuring operational excellence, customer satisfaction, cost efficiency, profitability, and effective team performance.

Key Responsibilities:

• Manage Ocean Import & Export operations across all branches in the assigned region.
• Ensure timely and accurate shipment execution, documentation, billing, and file closure.
• Monitor regional KPIs, productivity, revenue, GP, costs, and operational performance.
• Drive process standardization, SOP compliance, and continuous improvement.
• Manage relationships with shipping lines, vendors, CFS, transporters, and overseas agents.
• Handle critical customer escalations and ensure timely resolution of service issues.
• Work closely with Sales and KAM teams to support customer retention and business growth.
• Identify and control revenue leakages, operational losses, claims, and unnecessary costs.
• Lead, develop, and motivate regional Operations teams and ensure optimum manpower utilization.
• Provide regular operational MIS and performance updates to Senior Management.

Candidate Profile :

• Graduate/Postgraduate in Logistics, Supply Chain, or Business Management.
• 10–15 years of experience in Ocean Freight/Freight Forwarding.
• Prior experience managing regional/multi-branch operations preferred.
• Strong knowledge of FCL/LCL, Import & Export operations.
• Strong leadership, commercial, analytical, customer management, and problem-solving skills.

Key KPIs:

Operational Efficiency | Revenue & GP | Productivity | Customer Satisfaction | Cost Control | Process Compliance | Team Performance | Revenue Leakage Control