Manager - Operations Quality & Compliance, Ocean Freight

DHL Global Forwarding; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

DHL Global Forwarding in Mumbai seeks a data quality specialist for Ocean Freight to uphold data accuracy and ensure process compliance across the region.

You will generate quality and performance reports, monitor file-level data, and coordinate with OFR and FICO teams to drive improvements and cost clarity. Strong analytics and communication are essential for success in this role.

Qualifications

• Graduate in any discipline.
• Minimum 3-5 years relevant industry experience.
• Ocean Freight data quality experience preferred.

Responsibilities

• Generate OFR quality report regularly and provide inputs to Product Managers for improvement.
• Generate OFR performance report and identify improvement areas with Product Managers.
• Monitor file-level commercials to avoid OFR P&L impact due to data quality.
• Ensure OFR and FICO guidelines on file management are followed.
• Identify key data quality improvement areas and provide inputs for enhancement.
• Support cost actualization processes and network issue closures.
• Participate in regional OFR and FICO meetings to align requirements.
• Coordinate with OFR and product managers to improve data quality consistently.
• Provide inputs on quality measures to OFR Manager and support implementation.
• Contribute to achieving high data quality and regional KPI targets.

Skills

Ocean Freight knowledge

Analytical skills

Communication skills

Interpersonal skills

Presentation skills

Influencing skills

Team player

Work under pressure

Education

Graduate in any discipline

Tools

Word

Exel

Microsoft Outlook

Power Point

Job description

Role Purpose

Responsible for maintaining Ocean Freight Data Quality in the region and to ensure process compliance. Avoid impact due data quality issues, revenue leakages, support smooth FICO closure and actualization of Cost both local and network.

Role Purpose

Responsible for maintaining Ocean Freight Data Quality in the region and to ensure process compliance. Avoid impact due data quality issues, revenue leakages, support smooth FICO closure and actualization of Cost both local and network.

Accountabilities

• Generate OFR quality report regularly and provide quality inputs to Product Managers (Exports, Imports and OFR Managers) for improvement.
• Generate OFR performance report and identify areas of improvement to address with appropriate Product Managers.
• Regularly monitor commercials at file level through reports to avoid impact on OFR P&L due data quality issues.
• Ensure compliance of OFR and FICO guidelines on file management
• Identify key areas of improvement pertaining to Data quality and provide inputs to Product Manager for bringing desired improvement.
• Supporting smooth cost actualization process.
• Closure of Network open issues.
• Regular meeting with Regional FICO team to have better understanding of each others requirement and to streamline process.
• Meeting with OFR, respective product managers to improve data quality consistently.
• Provide inputs on quality measures to OFR Manager and support implementation of the same to achieve Operational excellence.
• Should be instrumental in ensuring high level of data quality and KPI achievement of the region.
• Any Other responsibility designated by the Regional OFR Manager.

Key capabilities / Competencies

• Sound Product knowledge in Ocean Freight both Imports and Exports
• Strong analytical skills
• Software skills (Word, Exel, Microsoft Outlook, Power Point etc.)
• Able to work under pressure both internal / external
• Communication skill (written & verbal)
• Interpersonal skills
• Presentation Skills
• Influencing Skills
• Team Player

Competency

Cross Border Thinking

Thinks and acts across boundaries (e.g. between processes, units, divisions, countries). Respects different cultural values. Helps the integration of our group through proactive information sharing.

Commitment to Excel / Constructive Challenge

Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered. / Contributes to an environment where people at all levels stand up for their ideas and where the status quo can always be challenged for the better.

Building & Managing Partnerships

Uses interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues. Is open to approaches that meet mutual goals.

Planning & Organizing

Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.

Communication

Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Years of experience

Minimum 3-5 years relevant industry experience

Educational Qualifications

Graduate in any discipline