Senior Operations Manager

Savino Del Bene GmbH; Ahmedabad District; On-site; INR 400,000 - 700,000; Full time

Job summary

Savino Del Bene GmbH is seeking a Senior Manager – Operations (Ocean Freight) to lead end-to-end ocean import and export activities across multiple locations. The role focuses on achieving operational excellence, client satisfaction and strict adherence to procedures.

You will mentor regional teams, drive efficiency, manage documentation and billing coordination, and deliver MIS reports to management. A strong background in ocean freight and leadership is essential.

Qualifications

• 12–15+ years of experience in Ocean Freight Operations.
• Graduate or postgraduate in logistics/supply chain or related field.
• Strong knowledge of Ocean Import & Export processes.

Responsibilities

• Manage end-to-end Ocean Import & Export Operations across assigned locations.
• Lead and monitor regional/branch operations teams and ensure optimum productivity.
• Ensure timely shipment processing, documentation, billing coordination and file closure.
• Monitor operational KPIs, pending shipments, customer escalations and service quality.
• Drive process standardization, operational efficiency and cost control.
• Coordinate with shipping lines, overseas offices, customers and internal stakeholders.
• Identify operational gaps and implement corrective actions.
• Mentor and develop the operations team and support manpower planning.
• Prepare operational MIS and provide regular updates to management.

Skills

Leadership

Customer management

Problem solving

Communication

Education

Graduate/Postgraduate in Logistics, Supply Chain or related field

Job description

Senior Manager – Operations (Ocean Freight)

Job Purpose:

Responsible for managing and overseeing Ocean Freight Operations, ensuring efficient shipment execution, operational excellence, customer satisfaction and compliance with company procedures.

Key Responsibilities:

• Manage end-to-end Ocean Import & Export Operations across assigned locations.
• Lead and monitor regional/branch operations teams and ensure optimum productivity.
• Ensure timely shipment processing, documentation, billing coordination and file closure.
• Monitor operational KPIs, pending shipments, customer escalations and service quality.
• Drive process standardization, operational efficiency and cost control.
• Coordinate with shipping lines, overseas offices, customers and internal stakeholders.
• Identify operational gaps and implement corrective actions.
• Mentor and develop the operations team and support manpower planning.
• Prepare operational MIS and provide regular updates to management.

Experience & Qualification:

• Graduate/Postgraduate in Logistics, Supply Chain or related field.
• 12–15+ years of experience in Ocean Freight Operations, preferably in freight forwarding/MNC environment.
• Strong knowledge of Ocean Import & Export processes.
• Excellent leadership, customer management, problem-solving and communication skills.