Regional Manager

GVK Emergency Management and Research Institute (GVK EMRI); Raipur; On-site; INR 800,000 - 1,200,000; Full time

Job summary

GVK Emergency Management and Research Institute (GVK EMRI) is seeking an experienced operations manager in Raipur, Chhattisgarh. This role requires overseeing end-to-end ambulance operations, team management, and vendor compliance. The ideal candidate should have a postgraduate degree (MBA/PGDM), strong leadership skills, and at least 10 years of experience in logistics, transportation, or fleet management. Experience in healthcare or emergency services is a plus. The position includes maintaining compliance with operational standards and government regulations.

Qualifications

• Minimum 10 years of experience in logistics, transportation, or fleet management.
• Experience in healthcare or emergency services is an added advantage.

Responsibilities

• Oversee end-to-end ambulance operations across the assigned region.
• Lead and manage regional teams including field staff and supervisors.
• Monitor ambulance fleet availability and utilization.
• Track KPIs and operational metrics.
• Manage relationships with vehicle vendors and service providers.
• Maintain working relationships with government officials.

Skills

Leadership skills

Communication skills

Analytical abilities

Problem-solving abilities

Education

MBA / PGDM / Any Postgraduate

Job description

Role & responsibilities

Operations Management

• Oversee end-to-end ambulance operations across assigned region
• Ensure smooth functioning of emergency services with adherence to SLA standards
• Monitor operational efficiency and implement process improvements
• Ensure compliance with organizational policies and government guidelines

Team Management

• Lead and manage regional teams including field staff and supervisors
• Conduct regular team meetings, training, and performance reviews
• Mentor team members and drive performance excellence
• Ensure adequate staffing and resource allocation

Vehicle Management

• Monitor ambulance fleet availability and utilization
• Ensure timely maintenance and servicing of vehicles
• Coordinate with vendors for repairs, maintenance, and procurement
• Track fuel efficiency and cost optimization

Performance Monitoring & Evaluation

• Track KPIs and operational metrics
• Conduct performance evaluations of team members
• Identify gaps and implement corrective actions
• Prepare operational and performance reports

Vendor Management

• Manage relationships with vehicle vendors and service providers
• Ensure vendor compliance with service standards
• Negotiate service contracts and monitor vendor performance

Government Liaison

• Maintain strong working relationships with government officials
• Coordinate with state authorities for operational requirements
• Participate in review meetings and audits

Qualifications

• MBA / PGDM / Any Postgraduate
• Strong leadership and people management skills
• Excellent communication and stakeholder management skills
• Analytical and problem-solving abilities

Preferred candidate profile

Experience Required

• Minimum 10 years of experience in:
  • Logistics
  • Transportation
  • Automobile / Fleet Management
• Experience in Healthcare / Emergency Services will be an added advantage