Regional Head Quality- Assistant General Manager

Birla Estates; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Birla Estates is seeking a Regional Quality Manager to oversee quality assurance and continuous improvement across projects in the Pune region. You will lead budgeting for quality initiatives, approve project quality plans, and ensure compliance through inspections and sign-offs during handovers.

The role requires coordinating internal and external audits, developing a regional training calendar, and driving standardization of processes to boost efficiency and quality across sites.

Qualifications

• Experience in quality management across large projects or regional operations.
• Familiarity with ISO 9001 and quality management systems.

Responsibilities

• Planning & budgeting for regional quality initiatives and monitoring budget compliance.
• Approve and oversee quality plans for projects; conduct random inspections and sign-offs at handover.
• Coordinate audits with ABG group and third-party auditors; prepare training calendars and deliver training sessions.
• Drive continuous improvements by benchmarking quality practices and standardizing processes across projects.
• Lead and mentor teams, set performance expectations, and identify training needs.

Job description

Principal Accountabilities

• Planning & Budgeting - Keep abreast with industry related best practices, market trends, etc with respect to quality standards. Prepare budgets for the region with inputs from site and consultants and submit for review and approval. Monitor budget compliance through regular reviews. Develop comprehensive regional plans for quality management, seeking necessary approvals for implementation. Coordinate with stakeholders to appoint consultants and third-party personnel, securing necessary approvals.
• Quality Control - Participate in kick-off meetings to provide any addition inputs regarding quality expectations and ensure alignment of all relevant stakeholders. Approve the quality plan for each project within the region. Conduct random inspections to ensure compliance with defined standards. Join weekly quality walk-throughs, update reports with inspection details, approve CAPA, and oversee implementation. Perform random inspections during handovers to confirm unit readiness and provide sign-off. Conduct pre-qualification assessments for vendors and contractors; submit reports to the contracts team. Review documents including material and site inspection reports and third-party reports. Review MIS reports regularly, provide observations and insights to support decision making.
• Quality Assurance - Enforce the Implementation of Birla Quality manual in each project. Review and ensure adherence to quality processes within the region, aligning them with ISO 9001 and other relevant standards. Prepare an audit calendar for the region, considering both internal and external audits, and seek sign-off to finalize the schedule. Conduct internal audits and coordinate with third-party teams for external audits. Work closely with the appointed Single Point of Contact (SPOC) for audits conducted by the ABG group, ensuring that all necessary data is provided for a smooth closure of the audits. Oversee the closure of all audit points and provide support and guidance as and when required. Prepare a training calendar for the region, covering both internal and external training sessions, and seek sign-off to finalize it. Conduct quality training sessions as per the plan to raise quality awareness within the region. Coordinate with third-party organizations to facilitate external training sessions.
• Continuous Improvements - Improvise the QMS system for improving process effectiveness, efficiency and adherence to required standards and ensure compliance to applicable standards. Regularly benchmark quality practices against industry standards to identify opportunities for improvement and lead the same in collaboration with the projects team. Drive process standardization initiatives to streamline quality processes and enhance efficiency across all areas of quality.
• People Management - Build a strong team to achieve business objectives. Provide functional expertise and mentoring to teams and build strong talent pipeline. Set performance expectations, review team performance and provide constructive feedback. Identify training needs for team members and ensure the execution of the required training programs in a timely manner.

Key Interfaces

Internal

• Operations
• Design/Engineering
• CRM

External

• PMC/Contractors/Consultants
• Auditors