Quality Head (Real Estate)

Emaar India; Gurugram District; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Emaar India is seeking a senior Quality leader to own the quality strategy and drive enterprise-wide QMS adoption across its project portfolio. You will oversee SOPs, ITPs, audits, and NCRs while coordinating with design and construction teams to ensure compliance with drawings and standards.

The role requires 20+ years in Real Estate/Construction quality, with a track record of leading large quality teams and implementing data-driven Dashboards for performance tracking.

Qualifications

• BE-Civil with 20 to 25 years of Quality Control/Assurance experience in Real Estate/Construction.
• Experience leading a Quality function in a major real estate organization for at least 5 years.

Responsibilities

• Own the Quality strategy, vision, and roadmaps across Emaar India's portfolio.
• Design, implement, and upgrade the QMS, SOPs, ITPs, and quality benchmarks.
• Ensure compliance with GFC drawings, specs, and design intent across projects.
• Lead quality audits, mock-ups, snag inspections, and NCR closures.
• Oversee material testing, lab certifications, and vendor inspections.
• Drive testing & commissioning quality to meet design intent and norms.
• Coordinate with Design/Structural/MEP to resolve quality issues and root cause.
• Define contractor/vendor quality pre-qualification, contracts clauses, and KPIs.
• Track quality performance with MIS dashboards and report to Head of Operations.
• Build and lead Quality function, training calendars, and succession planning.
• Roll out org-wide quality training, ensuring first time-right execution.
• Champion digital tools for quality tracking and data-driven decisions.

Skills

Quality strategy

QMS design

SOPs

ITPs

Quality audits

NCR management

Materials testing

Vendor inspections

Commissioning oversight

Design coordination

Contract quality clauses

KPIs

MIS dashboards

BIM quality tools

Mobile inspection apps

HSE alignment

Education

BE-Civil

Tools

BIM

Mobile inspection apps

Job description

ROLES AND RESPONSIBILITIES

• Take complete ownership of the Quality strategy, vision, and roadmap across Emaar India's project portfolio, aligning site-level execution with corporate and, where applicable Pan India, as per the industry best practices & International Quality standards.
• Design, implement, and continuously upgrade the organization's Quality Management System (QMS), including SOPs, Inspection & Test Plans (ITPs), stage-wise checklists, and quality benchmarks for civil, structural, MEP, facade, and finishing works.
• Own compliance with GFC drawings, approved specifications, and design intent; act as the final escalation authority preventing unauthorized deviations across all projects.
• Lead a structured program of quality audits, mock-ups, and snag inspections internal, third-party, and independent across all sites, and drive closure of Non-Conformity Reports (NCRs) to root cause.
• Oversee material testing, lab certifications, and vendor/factory quality inspections, ensuring all materials, systems, and equipment meet approved standards before deployment on site.
• Own quality oversight of testing & commissioning activities, ensuring all building systems perform as per design intent and statutory norms prior to handover.
• Coordinate with Design, Structural, and MEP consultants to resolve quality-related design issues, drive root cause analysis, and implement corrective design changes where required.
• Define and enforce contractor and vendor quality benchmarks pre-qualification criteria, quality clauses in contracts, SLAs, and KPI-linked performance evaluation in coordination with Contracts and Procurement.
• Track contractor and site-level quality performance through structured MIS dashboards and KPIs (defect rates, NCR closure timelines, audit scores, customer-reported snags), reporting periodically to the Head of Operations.
• Build and lead the entire Quality function (corporate and project-level Quality Managers/Engineers) as a business leader, driving capability building, training calendars, org structure, and succession planning.
• Design and roll out organization-wide quality training programs for internal teams, consultants, and contractor/vendor workforce, embedding a culture of first time-right execution.
• Champion adoption of digital quality tools BIM-linked quality tracking, mobile inspection apps, quality dashboards to drive data-led decision-making and transparency across the portfolio. Coordinate with the HSE function to ensure quality and safety standards are aligned and jointly enforced at the site level, without conflict in audit or reporting protocols.

Desired Candidate Profiles:

• BE-Civil with 20 to 25 years of experience of Quality Control/Assurance in Real Estate/Construction Industry.
• Should be leading Quality function of leading real estate organization at least for last 5 years.