Regional Continuous Improvement Lead

DHL Supply Chain; Delhi; On-site; Confidential; Full time

Job summary

DHL Supply Chain India is seeking a Senior Operations Excellence professional to lead continuous improvement across multiple sites. You will drive Lean and Six Sigma initiatives, collaborate with regional teams, and guide a team to enhance efficiency, cost performance, and customer outcomes.

The role requires 7+ years of experience in operations excellence, strong process management skills, and proven leadership in a matrix environment.

Qualifications

• Lean and Six Sigma expertise required.
• Experience leading continuous improvement programs.
• Strong communication with cross-functional teams.
• Proven ability to deliver process improvements in logistics/supply chain.

Responsibilities

• Lead continuous improvement across multiple sites in the group.
• Drive Lean and Six Sigma initiatives to improve efficiency and customer outcomes.
• Collaborate with process owners to implement standard work and performance metrics.
• Develop and maintain review/feedback mechanisms to share best practices.
• Embed new processes and conduct audits post-implementation.
• Share learnings to support regional accountability and improvement.

Skills

LEAN

Six Sigma

Stakeholder mgmt

Project mgmt

Matrix org experience

Communication

Analytical thinking

Leadership

Process improvement

Education

Master's Degree

Job description

About Us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Responsibilities

Job Scope:

To manage, collaborate, and influence internal and external stakeholders in driving continuous improvement across a group of sites. The role involves directing performance dialogues, participating in Lean initiatives, and leading a team to enhance operational capabilities and efficiencies.

Key Responsibilities:

• Collaborating with process owners across different regional and functional teams to facilitate effective process improvements.
• Defining, implementing, measuring, and improving standard work processes that will drive customer experience, operational efficiency and performance improvement. Analysing and improving existing processes to ensure consistently great customer outcomes.
• Reviewing mapping processes end-to-end, through the eye of the business and operations, and supporting the introduction of innovation/technology into the process, where appropriate and commercially viable, to deliver impactful result.
• Developing a review and feedback mechanism to continuously improve and update our processes and ensure lessons learned and evolving best practice (including external best practices) are adopted.
• Ensuring new processes are fully embedded and undertaking audits to confirm this post-implementation.
• Constantly develop your personal toolkit of process improvement techniques and actively share learnings across the business to support regional business and operations accountability and a business-wide environment of continuous improvement.

Requirements

Experience

• 7+ years relevant operations excellence experience
• Strong practical experience of using LEAN or Six Sigma methodology
• Experience in operational line management in the supply chain business.
• Experience working with virtual teams and managing people in a matrix organization.
• Solid understanding of continuous improvement functions and project management skills.

Education

• Master's Degree in any field

Skills and Competencies

• Excellent and effective communication (and listening) skills, both verbal and written (including excellent presentation skills)
• An analytical mind and comprehensive problem-solving skills to enable you to quickly get to the root cause of an issue and design practical and effective plans to resolve/improve them
• Strong operational, planning and multi-tasking skills to deliver operational excellence and efficiency
• Flexible and adaptable approach to work, able to prioritise workload
• A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.
• A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus (internal and external)
• Leadership skills, including experience of leading/influencing teams and the confidence to communicate effectively with others to deliver required targets