Project Manager - Operations Excellence

DHL Supply Chain; Delhi; On-site; Confidential; Full time

Job summary

DHL Supply Chain India is seeking an experienced Project Manager in Delhi to apply project management methods across small to medium projects. You will lead cross-functional teams, manage scope, schedule, cost, and quality, and ensure delivery aligned with client requirements.

The ideal candidate has 4-6 years in project management and operations, a bachelor’s degree, and strong stakeholder engagement to drive successful outcomes for key customers.

Qualifications

• 4-6 years of project management and operations experience.
• Bachelor’s degree in any field.
• Strong stakeholder communication and coordination skills.

Responsibilities

• Implement customer solutions ensuring quality, timely delivery, and alignment with scope and cost.
• Manage new business setups, expansions, and relocations per customer requirements.
• Liaise with customers, solution design, project teams, and stakeholders to update progress.
• Develop and maintain project plans, schedules, resources, and status reports.
• Ensure timely IT integration and alignment with business needs during implementation.
• Monitor, control delivery, budget, scope and timelines; escalate issues as needed.
• Conduct risk assessments and implement mitigation strategies.
• Prepare and analyze KPIs, SLAs, and provide reporting at milestones.
• Manage stakeholder relationships and ensure customer satisfaction.

Skills

Project management

Operations

Stakeholder mgmt

Education

Bachelor's degree

Job description

About Us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Job Scope

This role is responsible for applying project management knowledge, skills, tools, and techniques to projects and activities to meet or exceed the needs and expectations of all project stakeholders and customers. It includes managing critical project components such as integration, scope, time, cost, quality, human resources, communications, risk, and procurement throughout all phases of the project life cycle, primarily for small to medium projects (i.e., up to subregional approval or single-location projects).

Key Responsibilities

• Implement customer solutions ensuring quality, timely delivery, and adherence to agreed cost and scope.
• Manage new business setups, expansions, and relocations in alignment with customer requirements.
• Liaise with customers, solution design, project teams, and stakeholders to align and update project progress.
• Develop and maintain detailed project plans, schedules, resource allocation, and status reports.
• Ensure timely IT integration and alignment with business needs during implementation.
• Monitor and control project delivery, budget compliance (±5%), scope adherence, and timelines.
• Conduct risk assessments and implement proactive mitigation strategies.
• Prepare and analyze project KPIs, SLAs, and provide accurate reporting at critical milestones.
• Manage stakeholder relationships and ensure internal/external customer satisfaction.
• Oversee vendor coordination and management for successful project execution.
• Establish reporting structures, review team performance, and ensure engagement and motivation.
• Drive process improvements, change implementation, and maintain compliance with DHL standards.
• Document complete project lifecycle for smooth handover and future reference.
• Provide direction, training, and performance reviews for project team members.

Experience

Minimum 4-6 years experience including Project Management and Operations.

Qualification

Bachelor’s degree in any field.