Manager-Customer Development

DHL Supply Chain; Delhi; On-site; Confidential; Full time

Job summary

DHL Supply Chain India is a leading provider of integrated logistics solutions, focusing on warehousing, distribution, and supply chain management. With 100+ facilities and 15,000+ employees, we drive growth for e-commerce, consumer goods, life sciences, and tech sectors.

We seek a senior professional to grow business with strategic clients, develop teams, and meet revenue targets while ensuring quality service and compliance with SLAs and safety norms across the country.

Qualifications

• 8–10 years in Logistics/3PL with strong customer management focus.
• Postgraduate qualification in supply chain or logistics.
• Fluent English, written and spoken.

Responsibilities

• Grow business with key strategic clients and new services.
• Develop teams across region to deepen client relationships.
• Meet or exceed new business revenue targets from existing customers.
• Drive targeted revenue and profit growth with customers.
• Achieve financial budgets including new business growth targets.
• Ensure service levels align with contractual commitments.
• Lead contract negotiations with customers.
• Measure performance of partners using KPIs and drive improvements.
• Ensure compliance with SLAs, regulatory and corporate obligations.
• Build relationships with decision-makers and influencers in target accounts.
• Review customers' supply chain needs to identify value opportunities.
• Coordinate DSC stakeholders for ongoing improvement.

Skills

Customer relationship

Negotiation

Leadership

English fluency

Cross-functional work

Education

Postgraduate in supply chain or logistics

Job description

About Us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

About Us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Responsibilities

• Grow the business within current key strategic clients, new services for existing clients, and increase share of wallet.
• Develop teams in growing relationships with new business and sector accounts across the region.
• Meet/exceed target for New Business Revenue from existing customers.
• Targeted customer revenue and profit growth.
• Financial budget achievement including new business growth targets.
• Ensure service levels are met in line with contractual commitments.
• Manage customer contract negotiations.
• Measure and manage the overall performance of all functional partners for customers against pre-agreed performance metrics (KPIs).
• Ensure compliance with Service Level Agreement & regulatory and corporate obligations.
• Establish effective relationships with key decision-makers and influencers in target accounts.
• Investigate and review key customers' supply chain needs and identify where DSC can best apply value.
• Coordinate regular interaction between DSC internal stakeholders to drive continuous improvement.

Requirements

Experience: Minimum 8-10 years of experience within Logistics/3PL and/or supply chain with a significant focus and/or experience in customer management and new business acquisitions.

Qualification: Postgraduate from a recognized institution in supply chain or logistics.

Skills and Competencies

• Excellent customer relationship and negotiation skills at all management levels.
• Demonstrated ability to effectively manage and lead multiple divisional operations and functions within the country.
• Fluent in English (written and spoken).