Collection Executive

SMC Finance; Surat; On-site; INR 300,000 - 540,000; Full time

Job summary

SMC Finance in Surat is seeking a seasoned Collections Executive/Officer to manage business loan recovery, conduct field visits, and drive timely EMI collections. The role requires strong negotiation, communication, and formal reporting across MIS platforms.

The candidate will coordinate with Sales, Credit, Operations, and Legal teams to resolve issues, maintain accurate collection records, and meet monthly targets while adhering to regulatory guidelines. Local market knowledge is essential.

Qualifications

• Graduate in any discipline; relevant experience in collections/recovery will be preferred.
• 15 years of experience in collections, preferably in Unsecured Business Loans.
• Good knowledge of collection and recovery processes.
• Strong negotiation, communication, and customer-handling skills.
• Ability to handle difficult conversations and resolve customer repayment issues professionally.
• Comfortable with extensive fieldwork within Surat and nearby areas.
• Basic knowledge of MS Excel and reporting.
• Local market knowledge and familiarity with the Surat region will be an added advantage.
• Must possess a valid driving licence and be comfortable travelling for field collections.

Responsibilities

• Manage and follow up on assigned business loan accounts for timely collection of EMIs and overdue payments.
• Conduct regular telephonic and field visits to customers for payment follow-ups and recovery.
• Achieve monthly collection and recovery targets as assigned by the management.
• Monitor overdue, delinquent, and default accounts and take appropriate follow-up action.
• Maintain regular communication with customers and negotiate repayment commitments wherever required.
• Ensure timely updating of collection remarks, customer commitments, and payment details in the system.
• Coordinate with the Sales, Credit, Operations, and Legal teams for resolution of collection-related issues.
• Prepare and submit daily/weekly/monthly collection reports and MIS.
• Track bounced, overdue, and high-risk accounts and ensure timely escalation.
• Handle customer queries related to outstanding amounts and repayment schedules.
• Ensure all collection activities are conducted ethically and in compliance with company policies and regulatory guidelines.
• Maintain proper documentation and records related to collection activities.

Skills

Negotiation Skills

Communication Skills

Customer Follow-up

Problem Solving

Field Collections

Delinquency Management

Education

Graduate in any discipline

Tools

MS Excel

Job description

Department: Collections Location: Surat Industry: NBFC

Position Summary

We are looking for a responsible and result-oriented Collection Executive/Officer to manage the collection and recovery of business loan accounts. The candidate will be responsible for timely follow-ups with customers, minimizing overdue accounts, resolving repayment issues, and ensuring achievement of collection targets.

Key Responsibilities

• Manage and follow up on assigned business loan accounts for timely collection of EMIs and overdue payments.
• Conduct regular telephonic and field visits to customers for payment follow-ups and recovery.
• Achieve monthly collection and recovery targets as assigned by the management.
• Monitor overdue, delinquent, and default accounts and take appropriate follow-up action.
• Maintain regular communication with customers and negotiate repayment commitments wherever required.
• Ensure timely updating of collection remarks, customer commitments, and payment details in the system.
• Coordinate with the Sales, Credit, Operations, and Legal teams for resolution of collection-related issues.
• Prepare and submit daily/weekly/monthly collection reports and MIS.
• Track bounced, overdue, and high-risk accounts and ensure timely escalation.
• Handle customer queries related to outstanding amounts and repayment schedules.
• Ensure all collection activities are conducted ethically and in compliance with company policies and regulatory guidelines.
• Maintain proper documentation and records related to collection activities.

Desired Candidate Profile

• Graduate in any discipline; relevant experience in collections/recovery will be preferred.
• 15 years of experience in collections, preferably in Unsecured Business Loans.
• Good knowledge of collection and recovery processes.
• Strong negotiation, communication, and customer-handling skills.
• Ability to handle difficult conversations and resolve customer repayment issues professionally.
• Comfortable with extensive fieldwork within Surat and nearby areas.
• Basic knowledge of MS Excel and reporting.
• Local market knowledge and familiarity with the Surat region will be an added advantage.
• Must possess a valid driving licence and be comfortable travelling for field collections.

Key Skills

• Collections & Recovery
• Business Loan Collections
• Field Collections
• Delinquency Management
• Customer Follow-up
• Negotiation Skills
• Portfolio Management
• MIS & Reporting
• Communication Skills
• Problem Solving

Key Performance Indicators (KPIs)

• Achievement of monthly collection targets
• Reduction in overdue and delinquent accounts
• Collection efficiency
• Resolution of bounce and default cases
• Timely follow-up and closure of assigned accounts
• Accuracy and timeliness of collection updates and MIS