Receptionist / Front Office Executive

Bharat Booking Holidays India Private Limited; Kufri; On-site; INR 142,000 - 170,000; Full time

Job summary

Bharat Booking Holidays India Private Limited is seeking a Receptionist/Front Office Executive in Kufri (Shimla) to welcome guests, manage check-in/check-out, and coordinate with hotel departments. The role requires strong communication, basic computer skills, and the ability to work in shifts.

The ideal candidate has 0–3 years experience in hospitality, excellent English and Hindi, and a polished professional appearance. Freshers with good skills are welcome; salary is ₹14,000 per month.

Qualifications

• Excellent communication skills in English and Hindi.
• Experience in hotel front office handling guest check-in/check-out.

Responsibilities

• Greet guests and ensure warm, professional reception.
• Assist guests with requests and provide information about hotel facilities.
• Manage check-in/check-out procedures and room allocations.
• Coordinate with housekeeping, reservations and other departments.
• Handle guest inquiries and resolve issues promptly.

Skills

Excellent communication

English & Hindi proficiency

Customer service

Professional appearance

Team player

MS Office

Phone etiquette

Basic computer skills

Guest relations

Education

Diploma in Hotel Management

10+2 / Graduate

Tools

Hotel PMS software

MS Office

Job description

Back

Note: Only Candidates From Himachal Pradesh Are Eligible To Apply For This Position And Have Practical Working Experience With Himachal Pradesh.

Job Description

Position: Receptionist / Front Office Executive

Department: Front Office

Industry: Hotel / Resort / Hospitality

Reporting To: General Manager

Salary: 14000/-

Location: Kufri (Shimla)

Job Purpose

The Hotel Receptionist Is Responsible For Providing A Warm And Professional Welcome To Guests, Managing Check-in And Check-out Procedures, Handling Guest Enquiries, Coordinating With Hotel Departments, And Ensuring A Smooth And Pleasant Guest Experience Throughout The Stay.

Key Responsibilities

• Guest Reception & Welcome
• Welcome And Greet Guests Professionally And Courteously.
• Create A Positive First Impression Of The Hotel.
• Assist Guests With Their Requirements And Provide Accurate Information.
• Maintain Professional Communication And Grooming Standards At All Times.
• Check-In & Check-Out
• andle Guest Check-in And Check-out Procedures Efficiently.
• Verify Guest Identification And Required Documents.
• Allocate Rooms According To Reservations And Hotel Policies.
• Provide Room Keys/cards And Explain Basic Hotel Facilities And Services.
• Process Departures And Coordinate With The Relevant Departments.
• Reservation & Booking Coordination
• Handle Room Reservation Enquiries Through Phone, Email, Online Platforms, And Walk-ins.
• Verify Room Availability And Booking Details.
• Update Reservation Information Accurately In The Hotel System.
• Coordinate With The Reservations And Housekeeping Teams Regarding Room Status.
• Guest Service
• Handle Guest Requests, Questions, And Complaints Professionally.
• Resolve Routine Guest Issues Or Escalate Them To The Appropriate Manager.
• Provide Information About Hotel Facilities, Restaurants, Nearby Attractions, Transportation, And Local Destinations.
• Maintain Excellent Guest Relations And Customer Service Standards.
• Telephone & Communication
• Answer And Transfer Telephone Calls Professionally.
• Respond To Guest Emails And Messages Promptly.
• Maintain Proper Communication With Front Office, Housekeeping, F&B, Accounts, Maintenance, And Management.
• Take And Communicate Guest Messages Accurately.
• Cash & Billing Support
• Handle Guest Payments And Basic Billing Procedures As Assigned.
• Maintain Proper Records Of Cash And Transactions.
• Coordinate With The Accounts Department Regarding Billing Or Payment-related Matters.
• Follow Hotel Procedures For Cash Handling And Financial Documentation.
• Front Office Administration
• Maintain Guest Records And Registration Documents.
• Maintain Accurate Shift Handover Records.
• Prepare Daily Front-office Reports As Required.
• Maintain Confidentiality Of Guest And Hotel Information.
• Follow All Hotel Policies, SOPs, And Security Procedures.
• Required Skills
• Excellent Communication And Interpersonal Skills.
• Good English And Hindi Communication Skills.
• Pleasant Personality And Professional Appearance.
• Good Customer-service And Problem-solving Skills.
• Ability To Handle Guests Calmly And Professionally.
• Basic Computer And MS Office Knowledge.
• Knowledge Of Hotel PMS/software Will Be An Advantage.
• Good Telephone Etiquette.
• Ability To Work Effectively In A Team.
• Qualification & Experience
• Qualification: 10+2 / Graduate / Diploma In Hotel Management, Hospitality, Tourism, Or A Related Field.
• Experience: 0–3 Years Of Experience In Hotel, Resort, Hospitality, Front Office, Or Customer Service.
• Freshers With Good Communication Skills And A Positive Attitude May Also Be Considered.
• Personal Attributes
• Well-groomed And Professional.
• Polite, Friendly, And Customer-oriented.
• Punctual And Disciplined.
• Honest And Responsible.
• Positive Attitude.
• Able To Work Under Pressure.
• Strong Attention To Detail.
• Willingness To Learn And Improve.
• Working Requirements
• Willingness To Work In Rotational Shifts.
• Willingness To Work On Weekends And Public Holidays As Per Hotel Requirements.
• Maintain Proper Uniform And Grooming Standards.
• Follow Hotel Attendance, Leave, Safety, Security, And Operational Policies.
• Perform Additional Front-office Duties Assigned By Management.
• Key Performance Indicators (KPI)
• Guest Satisfaction And Feedback.
• Accuracy Of Check-in/check-out Procedures.
• Proper Handling Of Reservations.
• Response Time To Guest Requests.
• Accuracy Of Guest Records And Reports.
• Professional Communication And Grooming.
• Compliance With Hotel SOPs.
• Team Coordination And Overall Front-office Performance.