Receptionist & Customer Experience Executive

Masterpet Care; Ernakulam; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Growth opportunities

Friendly work environment

In-person role

Job summary

Masterpet Care Private Limited in Kochi is seeking a Receptionist & Customer Experience Executive to manage our Vennala store operations. You will greet customers and support bookings, billing, and overall front-desk flow.

This full-time, in-person role requires friendly communication in Malayalam, English and basic Hindi, basic computer skills, and a valid LMV driving license for occasional pickup/drop activities.

Qualifications

• Strong communication in Malayalam and English; basic Hindi acceptable.
• Willingness to assist customers with a friendly demeanour.

Responsibilities

• Greet customers and assist with inquiries.
• Manage appointments and POS billing.
• Answer phone and WhatsApp inquiries professionally.
• Maintain front desk cleanliness and organisation.
• Help manage inventory and display.
• Coordinate with grooming staff for smooth operations.
• Assist in transportation duties as needed (van).

Skills

Malayalam

English

Hindi (basic)

Basic computer skills

Tools

POS system

Job description

Job description:

Location:Vennala, Kochi

Company:Masterpet Care Private Limited

About Us

Masterpet is a tech-first pet care company based in Kerala, focused on delivering modern, high-quality grooming, wellness, and retail services for pets. We combine technology with genuine pet care to create a premium experience for pet parents.

We are looking for a responsible and pet-lovingReceptionist & Customer Experience Executive to manage our pet store operations in Vennala, Kochi.

Key Responsibilities

• Welcome and assist customers visiting the store
• Handle appointment bookings and billing (POS system)
• Answer phone calls and WhatsApp inquiries professionally
• Maintain store cleanliness and front desk organization
• Assist in managing inventory and stock display
• Coordinate with grooming staff for smooth daily operations
• Drive the pet pickup & drop van when required
• Ensure pets are handled safely and comfortably

Requirements

• Comfortable handling dogs and cats
• Good communication skills (Malayalam, English and basic Hindi)
• Friendly, confident, and customer-focused personality
• Basic computer knowledge
• Valid driving license (LMV)
• Freshers can apply

Preferred Qualities

• Interest in pets and animal care
• Responsible and punctual
• Ability to multitask in a fast-paced environment
• Positive attitude and willingness to learn

Salary & Benefits

• Competitive salary based on experience
• Growth opportunity in a fast-growing pet care startup
• Friendly and energetic work environment

Job Type: Full-time

• Work Location: In person