Pet Relationship Manager

Keka Technologies Private Limited; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Keka Technologies Private Limited is seeking a Pet Relationship Manager to serve as the primary point of contact for key customers, handling inbound calls, outbound calls, and chat interactions. The role focuses on proactive relationship management, understanding pet care products and services, and resolving queries to drive satisfaction and loyalty.

The role requires a Bachelor’s degree and 2+ years in a customer-facing key account management position, with strong communication, empathy, and

Qualifications

• Bachelor’s degree or equivalent in any discipline.
• Pet Parent- Mandatory
• 2+ years in a customer-facing key account management role
• Strong communication and interpersonal skills; empathy and patience with customers; proficiency with CRM tools and live chat platforms; goal-oriented with ability to meet deadlines and targets.

Responsibilities

• Customer Interaction & Support: Handle a high volume of inbound and outbound calls with professionalism and empathy. Manage live chat conversations, ensuring prompt and accurate responses. Address customer inquiries, complaints, and concerns effectively, escalating as needed.
• Account Management: Build and maintain strong, long-term relationships with key customers. Understand individual customer needs and provide tailored recommendations for pet care products services. Act as a trusted advisor, offering insights and solutions to improve customer satisfaction.
• Product Knowledge: Stay updated on the company’s pet care products and services. Communicate product features, benefits, and proper usage effectively to customers.

Skills

CRM tools

Live chat platforms

Interpersonal skills

Communication skills

Empathy

Goal-oriented

Education

Bachelor’s degree

Tools

CRM platforms

Job description

Clinic - Whitefield, Clinic - Indiranagar, Clinic - RT Nagar, Clinic - Rajaji Nagar, Clinic - Hosur Road + 4 locations

Full-Time

Job Title

Pet Relationship Manager (Customer Experience)

Department

Customer Experience Team

Reports To

Team Manager

Role Overview

The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound calls, outbound calls, and chat interactions. The role requires proactive relationship management, a deep understanding of pet care products/services, and the ability to resolve customer queries while driving satisfaction and loyalty.

Key Responsibilities

• Customer Interaction & Support: Handle a high volume of inbound and outbound calls with professionalism and empathy. Manage live chat conversations, ensuring prompt and accurate responses. Address customer inquiries, complaints, and concerns effectively, escalating as needed.
• Account Management: Build and maintain strong, long-term relationships with key customers. Understand individual customer needs and provide tailored recommendations for pet care products services. Act as a trusted advisor, offering insights and solutions to improve customer satisfaction.
• Product Knowledge: Stay updated on the company’s pet care products and services. Communicate product features, benefits, and proper usage effectively to customers.

Qualifications

• Education: Bachelor’s degree or equivalent in any discipline;
• Pet Parent- Mandatory
• Experience: 2+ years in a customer-facing key account management role
• Skills: Strong communication and interpersonal skills.; Empathy and patience in dealing with customers.; Proficiency in CRM tools and live chat platforms.; Goal-oriented mindset with the ability to meet deadlines and targets.

Preferred Traits

• Passion for pets and pet care.
• Ability to work in a fast-paced environment.
• A problem-solving attitude and attention to detail.