Receptionist & Computer Oper

OSPREY INTERNATIONAL INSTITUTE LLP Hiring For Osprey International; Malappuram; On-site; INR 180,000 - 260,000; Full time

Benefits offered by this job

Accommodation provided by employer

Kitchen facility for staff staying in宿

Job summary

Osprey International is seeking a receptionist to be the first point of contact for patients and visitors at a healthcare facility in Malappuram, Kerala. You will manage front desk operations, bookings, and inquiries, ensuring a smooth day-to-day flow and a courteous patient experience.

The role requires handling registrations, coordinating with doctors and staff, and maintaining confidential records with a professional, patient-centric approach.

Qualifications

• Bachelor's Degree or Diploma in any discipline.
• Experience in front office/customer service is preferred.

Responsibilities

• Welcome patients and visitors in a courteous and professional manner.
• Register new patients and update existing records.
• Schedule, reschedule, and confirm doctor appointments.
• Answer calls and respond to patient inquiries promptly.
• Coordinate with doctors and departments to facilitate appointments and services.
• Guide patients on registration, timings and services.
• Assist with billing coordination and payment collection where applicable.
• Maintain accurate records of visits and appointments.
• Ensure confidentiality of patient information.
• Keep reception area clean and welcoming.
• Support administrative tasks as assigned by the reporting manager.

Skills

Verbal & written comms

Customer service

Multitasking

MS Office

Education

Bachelor's Degree or Diploma in any discipline

Tools

MS Office

Job description

About the Opportunity

Osprey International is hiring on behalf of one of its clients, a well-established healthcare provider based in Malappuram, Kerala. The organization is committed to delivering high-quality, patient-centric healthcare services and is seeking dedicated professionals to join its Front Office team.

Position Summary

The Receptionist is the first point of contact for patients and visitors and plays a vital role in creating a positive patient experience. The role is responsible for managing front desk operations, scheduling appointments, handling patient enquiries, coordinating with internal departments, and ensuring smooth day-to-day reception activities.

Key Responsibilities

• Welcome patients and visitors in a courteous and professional manner.
• Register new patients and update existing patient records accurately.
• Schedule, reschedule, and confirm appointments with doctors and consultants.
• Answer incoming telephone calls and respond to patient enquiries promptly.
• Coordinate with doctors, nursing staff, and other departments to facilitate patient appointments and services.
• Guide patients regarding registration procedures, consultation timings, and available services.
• Assist with billing coordination and payment collection, where applicable.
• Maintain accurate records of patient visits and appointments.
• Ensure patient information is handled with complete confidentiality.
• Keep the reception area organized, clean, and welcoming at all times.
• Support administrative tasks as assigned by the reporting manager.

Required Qualifications

• Bachelor's Degree or Diploma in any discipline.
• IATA certification will be considered an added advantage.

Experience

• Minimum 1 year of experience as a Receptionist, Front Office Executive, Customer Service Executive, or in a similar client-facing role.
• Experience in a hospital, clinic, diagnostic centre, hospitality, or service industry will be preferred.

Required Skills & Competencies

• Excellent verbal and written communication skills in Malayalam and English.
• Strong interpersonal and customer service skills.
• Professional telephone etiquette.
• Good computer proficiency, including MS Office applications.
• Ability to multitask and manage patient flow efficiently.
• Strong organizational and time management skills.
• Ability to maintain confidentiality and professionalism.
• Willingness to work rotational shifts.

Employee Benefits

• Accommodation provided by the employer (subject to company policy).
• Kitchen facility available for employees staying in the provided accommodation.
• Opportunity to work with a reputed healthcare organization.
• Supportive and professional work environment.
• Career growth opportunities based on performance.

Equal Opportunity Statement

Osprey International is an equal opportunity recruitment partner hiring on behalf of one of its clients. We are committed to fostering an inclusive recruitment process and encourage applications from qualified candidates regardless of age, gender, disability, religion, ethnicity, or other protected characteristics. Where the client has indicated a hiring preference based on specific operational requirements, all applications will continue to be assessed based on qualifications, experience, and suitability for the role.