Floor Manager

OSPREY INTERNATIONAL INSTITUTE LLP Hiring For Osprey International; Malappuram; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Accommodation provided by the employer

Kitchen facility available for staff

Job summary

Osprey International is partnering with a well-established healthcare provider in Malappuram, Kerala to recruit a Floor Manager who will oversee hospital floor operations and ensure smooth patient services.

The ideal candidate has an MBA in Hospital Administration and 3–5 years of hospital operations experience, with strong leadership, communication, and problem-solving skills. This on-site role offers a professional environment and opportunities for growth.

Qualifications

• MBA in Hospital Administration or Healthcare Management is required.
• Experience managing hospital floor operations is mandatory.
• Certifications in Hospital Administration are advantageous.

Responsibilities

• Oversee daily operations of the hospital floor and ensure smooth workflow.
• Coordinate with doctors, nursing, reception, lab, pharmacy for patient care.
• Monitor patient flow and minimize waiting times through inter-department coordination.
• Address queries and service-related issues promptly and professionally.
• Ensure compliance with hospital policies, procedures and quality standards.
• Supervise front office and operations staff to maintain service excellence.
• Monitor cleanliness and presentation of care areas with housekeeping.
• Prepare daily operational reports for management and during emergencies.

Skills

Hospital ops

Leadership

Communication

Patient service

MS Office

Documentation

Education

MBA in Hospital Administration

Healthcare ManagementCert

Job description

About the Opportunity

Osprey International is hiring on behalf of one of its clients, a well-established healthcare provider based in Malappuram, Kerala. The organization is committed to delivering high-quality, patient-centric healthcare services and is seeking an experienced and proactive Floor Manager to oversee the day-to-day operational activities of the facility and ensure a seamless patient experience.

Position Summary

The Floor Manager is responsible for managing the day-to-day operations of the healthcare facility, ensuring efficient coordination between departments, maintaining high standards of patient service, and supporting smooth clinical and administrative workflows. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and prior experience in hospital operations.

Key Responsibilities

• Oversee the daily operations of the assigned hospital floor and ensure smooth workflow.
• Coordinate with doctors, nursing staff, reception, laboratory, pharmacy, and other departments to ensure seamless patient care.
• Monitor patient flow and minimize waiting times by ensuring efficient coordination between departments.
• Address patient and attendant queries, concerns, and service-related issues promptly and professionally.
• Ensure compliance with hospital policies, operational procedures, and quality standards.
• Supervise and support front office and operational staff to maintain high service standards.
• Monitor cleanliness, hygiene, and overall presentation of patient care areas in coordination with housekeeping.
• Assist in resolving operational issues and elevate critical concerns to management when required.
• Prepare daily operational reports and provide updates to the reporting manager.
• Support departmental coordination during emergencies and high patient volumes.
• Promote a positive patient experience through effective communication and service excellence.

Required Qualifications

• MBA in Hospital Administration, Healthcare Management, Business Administration, or a related discipline.
• Additional certifications in Hospital Administration or Healthcare Operations will be considered an advantage.

Experience

• 3 - 5 years of experience in hospital operations or healthcare administration is mandatory.
• Experience managing day-to-day hospital floor operations and coordinating multiple departments is preferred.

Required Skills & Competencies

• Strong knowledge of hospital operations and patient flow management.
• Leadership and team supervision skills.
• Excellent communication and interpersonal skills.
• Customer service and patient relationship management.
• Strong organizational and multitasking abilities.
• Conflict resolution and problem-solving skills.
• Ability to work under pressure in a fast-paced healthcare environment.
• Computer proficiency, including MS Office applications.
• Ability to prepare operational reports and maintain documentation.
• High level of professionalism, accountability, and attention to detail.

Employee Benefits

• Accommodation provided by the employer (subject to company policy).
• Kitchen facility available for employees staying in the provided accommodation.
• Opportunity to work with a reputed healthcare organization.
• Professional and collaborative work environment.
• Career growth and learning opportunities based on performance.

Equal Opportunity Statement

Osprey International is an equal opportunity recruitment partner hiring on behalf of one of its clients. We are committed to fostering an inclusive recruitment process and encourage applications from qualified candidates regardless of age, gender, disability, religion, ethnicity, or other protected characteristics. Where the client has indicated a hiring preference based on specific operational requirements, all applications will continue to be assessed based on qualifications, experience, and suitability for the role.