Receptionist

Cellcure Cancer Centre; Mohali; On-site; INR 180,000 - 240,000; Full time

Job summary

MOC Front Office Executive role to greet patients and visitors, handle phone inquiries, and assist patients with documents. Schedule appointments, manage waiting times, and support admissions under established protocols.

Ideal candidates hold a graduate degree, have at least two years of front office experience, and demonstrate strong communication and interpersonal skills while maintaining accurate records and handling billing tasks.

Qualifications

• Graduate (Any specialization)
• At least Two years of front office experience
• Solid communicator
• Outstanding interpersonal skills

Responsibilities

• Greet patients and visitors; answer inquiries; assist with filling documents.
• Make appropriate and timely appointments with doctors; manage wait times.
• Follow up with patients about appointments and calls to improve service.
• Assist with admissions/treatment per protocols; ensure HIPAA compliance.

Skills

Solid communicator

Outstanding interpersonal skills

Education

Graduate (Any specialization)

Job description

About MOC

MOC is a brainchild of 4 cancer treating consultants built with an intention to provide quality and affordable cancer care. The very genesis of MOC is based on offering the best in the class and the most updated medical interventions at the hands of highly qualified doctors in cancer treatment and related services, using a State-of-the-Art facility coupled with Seamless Healthcare Value-Added Services for patient. We are a first of its kind, the largest chain of daycare centers for cancer treatment.

Role Summary

An MOC Front Office Executive is responsible for receiving and greeting the patients and visitors. Attend phone calls, answer inquiries, and assist patients in filling up documents. Ensure availability of treatment needed for the patient and file and retrieve patient records.

Major Duties and Responsibilities

A) Patient Experience

• Should be responsible for receiving and greeting the patients and visitors. Attend phone calls, answer inquiries, and assist patients in filling up documents.
• Make appropriate and timely scheduled appointments of patients with correct doctors. The staff must have time management skills, as patients don't like to wait unnecessarily for doctors consultation.
• Reaching out to patients about their appointments and doing regular follow-up phone calls. This is a very important gesture that makes an MOC stand out in terms of reputation.
• Assist with admissions/treatment as per agreed protocols.
• Perform all duties within HIPAA regulations.

B) Financial Impact

• Ensure that all patients referred by the medical oncologist for financial counselling are properly explained about the financial charges for relevant procedures
• Keep proper track of patients who take financial counselling as to get them to take treatment
• Ensure 100% accuracy of collected cash

C) Miscellaneous

• Maintaining patient records, handling billing/payment records, confidentiality, and maintaining financial records is one of the key responsibilities.
• Recording and collecting patient charges, controlling credit extended to patients, and filing/ collecting third-party claims.
• Complete accurate documentation (MRD paper) of patient visits.
• Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.

Qualifications and Skills

• Graduate (Any specialization)
• At least Two years of experience as Front Office.
• Solid communicator
• Outstanding interpersonal skills

Training Requirement:

Selected candidates will be required to visit Mumbai for a mandatory 15-day training program.