Receptionist

Gleuhr wellness PVT LTD; Maharashtra; On-site; INR 167,000 - 279,000; Full time

Job summary

Gleuhr Wellness Pvt. Ltd. is seeking an experienced Front Desk Manager to oversee front-office operations and ensure a smooth, professional client experience throughout the clinic journey.

The role requires 3–5 years of relevant experience and strong MS Office/CRM skills. You will manage appointments, coordinate with doctors and staff, and supervise front-office personnel to maintain a high standard of customer service and operational efficiency.

Qualifications

• Graduate or postgraduate in any discipline.
• 3–5 years of experience in Front Desk Management or related fields (clinic/hospital, hospitality, or wellness).
• Excellent communication and interpersonal skills.
• Strong leadership and team-management abilities.
• Good knowledge of MS Office and CRM systems.
• Strong client-handling and problem-solving skills.
• Professional personality and grooming.
• Ability to multitask and work in a target-oriented environment.
• Sales coordination and upselling experience will be an advantage.

Responsibilities

• Manage daily front desk and reception operations.
• Welcome clients and visitors professionally to create a positive first impression.
• Manage appointments, confirmations, rescheduling, and client flow.
• Coordinate with doctors, consultants, counselors, and other departments.
• Handle client queries, complaints, and escalations professionally.
• Maintain client records, appointment details, reports, and CRM updates.
• Supervise and guide reception/front-office staff.
• Monitor staff performance, grooming, and productivity.
• Ensure the reception and waiting area is clean and professional.
• Coordinate billing, payments, and administrative activities.
• Support sales coordination, service enquiries, upselling, and branch targets.
• Track daily appointments, walk-ins, conversions, follow-ups, and pending payments.
• Conduct regular operational checks and ensure SOP compliance.
• Maintain confidentiality of client information.
• Collaborate with management for smooth day-to-day operations.

Skills

Front desk management

Reception management

Leadership

Communication skills

Customer service

Sales coordination

Education

Graduate/Postgraduate in any discipline

Tools

MS Office

CRM systems

Job description

Job Summary

Gleuhr Wellness Pvt. Ltd. is looking for an experienced, presentable, and customer-focused Front Desk Manager to manage front-office operations and ensure a smooth and professional client experience throughout the clinic journey.

Key Responsibilities

• Manage daily front desk and reception operations.
• Welcome clients and visitors professionally and ensure a positive first impression.
• Manage appointments, confirmations, rescheduling, and client flow.
• Coordinate with doctors, consultants, counselors, and other departments.
• Handle client queries, complaints, and escalations professionally.
• Maintain client records, appointment details, reports, and CRM updates.
• Supervise and guide reception/front-office staff.
• Monitor staff performance, discipline, grooming, and productivity.
• Ensure the reception and waiting area remains clean, organized, and professional.
• Coordinate billing, payments, documentation, and other administrative activities.
• Support sales coordination, service enquiries, upselling, and achievement of branch targets.
• Track daily appointments, walk-ins, conversions, follow-ups, and pending payments.
• Conduct regular operational checks and ensure compliance with company SOPs.
• Maintain confidentiality of client information.
• Coordinate with management to ensure smooth day-to-day clinic operations.

Eligibility & Skills

• Graduate/Postgraduate in any discipline.
• 3–5 years of experience in Front Desk Management, Reception Management, Clinic Operations, Hospitality, Healthcare, Wellness, Skin/Cosmetology, or a similar field.
• Excellent communication and interpersonal skills.
• Strong leadership and team-management abilities.
• Good knowledge of MS Office and CRM systems.
• Strong client-handling and problem-solving skills.
• Professional personality and excellent grooming.
• Ability to multitask and work in a target-oriented environment.
• Sales coordination and upselling experience will be an advantage.

Working Hours: 10:30 AM to 8:00 PM

Working Days: 6 days a week with 1 rotational weekly off. Current Gleuhr listings describe Saturday–Sunday as working days.

Salary: Approximately ₹15,000–₹25,000 per month, depending on experience and interview performance; current Gurgaon listings show this range.

Training: Training is conducted in Chandigarh; current listings mention approximately 10–15 days depending on the role.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person