Front Desk Executive - Gurgaon

Berkowits Hair & Skin Clinics

Gurugram District

Sur place

INR 250 000 - 350 000

Plein temps

14 jours+

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Résumé du poste

Berkowits Hair & Skin Clinics is hiring a Front Desk Executive/Receptionist to be the first point of contact for all clients. The ideal candidate should possess strong communication skills and be proficient in MS Office. Responsibilities include client reception, managing billing and payments, and appointment scheduling.

Preferred female candidates with 1-5 years of experience will excel in this proactive role at our Gurugram location. A pleasant personality aligned with our mission to deliver exceptional client experiences is essential.

Qualifications

Strong Communication Skills (English Proficiency Preferred).
Good knowledge of MS Office and basic computer applications.
Pleasant personality with excellent interpersonal skills.

Responsabilités

Greet and welcome clients professionally.
Generate accurate bills for services and product sales.
Handle all incoming calls for booking, rescheduling, or cancellations.
Return all missed calls promptly.

Connaissances

Communication Skills

MS Office Knowledge

Interpersonal Skills

Description du poste

Job Title: Front Desk Executive / Receptionist

Berkowits Hair & Skin Clinic – 45+ Clinics PAN India

Berkowits Hair & Skin Clinic is one of India’s leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients, Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world‑class aesthetic care accessible, while our vision is to be India’s most trusted and technology‑driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience.

Position

We are looking for a smart, proactive, and customer‑friendly Front Desk Executive who will serve as the first point of contact for all clients. The ideal candidate should be confident, well‑spoken, and capable of managing client flow, billing, appointments, and administrative tasks efficiently.

Key Responsibilities

Client Reception & Support
- Greet and welcome clients professionally.
- Check appointments, retrieve records, and coordinate with doctors/technicians.
- Escort clients to consultation or treatment areas when required.
- Guide and assist clients throughout their clinic visit.
Billing & Payments
- Generate accurate bills for services and product sales.
- Handle payments (cash, card, digital modes) and maintain daily collections.
- Ensure all invoices are closed the same day after necessary approvals.
Appointment Management & Communication
- Handle all incoming calls for booking, rescheduling, or cancellations.
- Check availability of doctors, technicians, rooms, and equipment before confirming appointments.
- Send WhatsApp or call reminders to clients for appointment confirmations.
- Facilitate video consultations when required.
Follow‑Up & Lead Calling
- Return all missed calls promptly; maintain weekly missed call counts.
- Call regular clients who haven't visited in the past 3 months.
- Make follow‑up and promotional calls as per scripts provided by Head Office.