Receptionist

Jones Lang LaSalle Incorporated; Telangana; On-site; INR 200,000 - 380,000; Full time

Benefits offered by this job

Health insurance

Paid leave and holidays

Training and development opportunities

Professional work environment

Job summary

JLL is seeking a Receptionist for its commercial building frontline operations. You will be the first point of contact for visitors, tenants and service providers, ensuring a welcoming environment while upholding security procedures. The role requires strong communication, organizational skills and a professional appearance.

You will manage registrations, coordinate meeting spaces, assist tenants with services, and support administrative tasks to maintain smooth front desk operations.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Experience with visitor management systems and access control software.
• Strong communication skills and professional appearance.

Responsibilities

• Greet visitors and manage the front desk in a courteous, professional manner.
• Register visitors and issue passes following security protocols.
• Answer and direct calls; maintain visitor logs and access records.
• Coordinate meeting room bookings and prepare conference facilities.
• Support mail, courier handling and general receptionist duties.

Skills

MS Office Suite

Visitor management

Customer service

Communication

CCTV monitoring

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Proxyclick

Envoy

iLobby

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Job Description: Receptionist - Commercial BuildingPosition OverviewJob Title: ReceptionistDepartment: Front Desk/AdministrationReports To: Building Manager/Facility ManagerLocation: [Building Name/Location]Employment Type: Full-TimePosition SummaryThe Receptionist serves as the first point of contact for all visitors, tenants, and service providers entering the commercial building. This role is responsible for managing the front desk operations, providing exceptional customer service, handling administrative tasks, and ensuring a professional, welcoming environment while maintaining building security protocols.Key ResponsibilitiesFront Desk ManagementGreet and welcome all visitors, tenants, clients, and vendors in a professional and courteous mannerManage visitor registration process and issue visitor passes in accordance with security protocolsAnswer, screen, and direct incoming calls to appropriate departments or tenant officesMaintain visitor log and ensure compliance with building access control proceduresMonitor and manage the reception area to ensure cleanliness and professional appearanceTenant & Visitor ServicesProvide information about building facilities, tenant locations, and available servicesAssist tenants with queries related to building amenities, parking, and common areasCoordinate meeting room bookings and ensure conference facilities are properly preparedHandle courier and mail services, including package receipt, sorting, and distributionAddress tenant complaints or concerns and escalate to management when necessaryAdministrative SupportMaintain and update tenant directory and contact informationManage building access cards and key distribution systemProcess and maintain visitor records, gate passes, and access logsPrepare daily visitor reports and submit to building managementHandle general correspondence including emails and internal communicationMaintain office supplies inventory for reception areaSecurity & Safety CoordinationMonitor CCTV cameras and report any suspicious activity to security teamEnsure all visitors comply with building security and safety regulationsMaintain emergency contact lists and evacuation procedures documentationCoordinate with security personnel for visitor verification and access controlReport maintenance issues, security concerns, or safety hazards immediatelyCommunication ManagementOperate multi-line telephone system efficiently and professionallyTake accurate messages and relay information promptly to relevant partiesMake announcements over public address system when requiredCoordinate with building management for emergency communicationsMaintain professional email correspondence with tenants and visitorsSupport FunctionsAssist in organizing building events, tenant meetings, and emergency drillsCoordinate with housekeeping and maintenance teams for service requestsSupport facility management team with administrative tasks as neededMaintain filing systems for visitor logs, passes, and administrative documentsPrepare reports on visitor traffic, parking utilization, and front desk activitiesRequired QualificationsEducationHigh school diploma or equivalent requiredBachelor's degree in any discipline preferredCertification in office administration or hospitality is an advantageExperience1-3 years of experience as receptionist, preferably in commercial buildings, corporate offices, or hospitalityExperience with visitor management systems and access control softwarePrior exposure to property management or facility operations is a plusTechnical SkillsProficiency in MS Office Suite (Word, Excel, Outlook)Experience with visitor management systems (e.g., Proxyclick, Envoy, iLobby)Familiarity with multi-line phone systems and intercom operationsBasic knowledge of building management software preferredComfortable with CCTV monitoring systems and access control panelsCore CompetenciesExcellent interpersonal and communication skills (verbal and written)Professional appearance and demeanorStrong customer service orientationAbility to multitask and handle high-volume front desk operationsProblem-solving skills and ability to remain calm under pressureAttention to detail and organizational abilitiesPunctuality and reliabilityPersonal AttributesFriendly, approachable, and courteous personalityProfessional and polished presentationAbility to maintain confidentiality and discretionPatient and helpful attitude toward all visitors and tenantsFlexible and adaptable to changing prioritiesTeam player with positive attitudeLanguage RequirementsFluency in English (written and spoken) is mandatoryProficiency in additional languages is an advantageKey Performance Indicators (KPIs)Visitor satisfaction ratingsResponse time to calls and queriesAccuracy of visitor logs and documentationAdherence to security protocolsTimeliness and attendance recordNumber of tenant complaints or compliments receivedWorking ConditionsFront desk position within building lobby/reception areaWorking hours: [Specify shift timings, e.g., 8:30 AM - 5:30 PM, Monday-Friday]May require shift work including evenings, weekends, or holidays depending on building operationsPrimarily seated position with occasional standing and walkingProfessional business attire requiredPhysical RequirementsAbility to sit for extended periods at reception deskCapable of standing and walking throughout the building as neededAble to lift and carry packages up to 10-15 kgClear speech and hearing for telephone and in-person communicationVisual acuity for computer work and CCTV monitoringWhat We OfferCompetitive salary packageHealth insurance and medical benefitsPaid leave and holidaysProfessional and corporate work environmentTraining and development opportunitiesEmployee recognition programsBehavioral ExpectationsMaintain highest standards of professionalism at all timesDemonstrate respect and courtesy to all building occupants and visitorsFollow building policies, procedures, and security protocolsMaintain positive representation of building managementHandle sensitive information with complete confidentialityIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.