Receptionist

Drishti Center for Advanced eye care; Haldwani; On-site; INR 150,000 - 280,000; Full time

Job summary

Drishti Center for Advanced Eye Care in Uttarakhand, India, is seeking a Front Desk Receptionist to create a positive first impression and ensure smooth patient-facing operations. You will handle registrations, appointments, billing, and inquiries while coordinating with multiple departments.

The ideal candidate has strong communication skills, proficiency in MS Office, and the ability to multitask in a busy hospital setting. Fluency in Hindi/English and local language is preferred.

Qualifications

• Graduate in any discipline; healthcare/hospital administration background is preferred.
• 0–2 years of front desk, hospital, clinic, or customer service experience preferred.
• Freshers with good communication and interpersonal skills may also apply.

Responsibilities

• Welcome and professionally assist patients and attendants at the reception.
• Handle patient registration, appointments, enquiries, and billing coordination.
• Manage incoming and outgoing calls and provide accurate information.
• Coordinate patient flow between reception, OPD, diagnostic and other departments.
• Maintain patient records, registration details, and daily front-desk documentation.
• Guide patients regarding doctors, consultation timings, investigations, and hospital services.
• Coordinate with doctors, optometrists, counsellors, and other departments for smooth patient movement.
• Handle cash/card/online payment coordination and maintain basic transaction records.
• Manage appointment scheduling, rescheduling, and follow-up calls.
• Ensure the reception area remains organized, clean, and patient-friendly.
• Maintain professional communication and confidentiality of patient information.
• Assist in resolving basic patient queries and escalete concerns to the concerned senior when required.

Skills

Verbal communication

Written communication

MS Office

Customer service

Multitasking

Professionalism

Education

Graduate in any discipline

Healthcare/hospital administration background

Tools

MS Office

Job description

About the Company

Location: Drishti Center for Advanced Eye Care

About the Role

JOB DESCRIPTION Front Desk Receptionist

• Position: Front Desk Receptionist
• Department: Front Office / Patient Services
• Reporting To: Front Office In-Charge / Hospital Administrator

The Front Desk Receptionist will be responsible for creating a positive first impression of the hospital and ensuring smooth, efficient, and patient-friendly front-desk operations.

Responsibilities

• Welcome and professionally assist patients and attendants at the reception.
• Handle patient registration, appointments, enquiries, and billing coordination.
• Manage incoming and outgoing calls and provide accurate information.
• Coordinate patient flow between reception, OPD, diagnostic and other departments.
• Maintain patient records, registration details, and daily front-desk documentation.
• Guide patients regarding doctors, consultation timings, investigations, and hospital services.
• Coordinate with doctors, optometrists, counsellors, and other departments for smooth patient movement.
• Handle cash/card/online payment coordination and maintain basic transaction records.
• Manage appointment scheduling, rescheduling, and follow-up calls.
• Ensure the reception area remains organized, clean, and patient-friendly.
• Maintain professional communication and confidentiality of patient information.
• Assist in resolving basic patient queries and escalete concerns to the concerned senior when required.

Qualifications

• Graduate in any discipline; healthcare/hospital administration background is preferred.
• 0–2 years of experience in front desk, hospital, clinic, or customer service preferred.
• Freshers with good communication and interpersonal skills may also apply.

Required Skills

• Good verbal and written communication skills.
• Basic computer knowledge and familiarity with MS Office.
• Polite, patient, confident, and professional personality.
• Ability to multitask and work efficiently in a busy hospital environment.
• Knowledge of Hindi and English; knowledge of the local language is preferred.

Preferred Skills

• Healthcare/hospital administration background.
• Experience in front desk, hospital, clinic, or customer service.
• Knowledge of the local language.

Pay range and compensation package

Not specified.

Equal Opportunity Statement

Drishti Center for Advanced Eye Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, caste, color, gender, sexual orientation, age, disability, or any other protected status, and we are committed to a diverse and inclusive workplace.

Key Competencies

Patient Handling | Communication | Appointment Management | Computer Skills | Team Coordination | Billing Coordination | Customer Service | Professional Etiquette

Working Expectations

The Front Desk Receptionist will be responsible for creating a positive first impression of the hospital and ensuring smooth, efficient, and patient-friendly front-desk operations.