RCM Process Executive - Healthcare BPO

Wsne Consulting; Dadri, Gurugram District; On-site; INR 315,000 - 385,000; Full time

Benefits offered by this job

Salary 3.5 LPA

In-hand 24k

Incentives

5 days/week

Rotational shifts

Rotational offs

Cabs provided

Gurugram/Noida

Job summary

WSNE Consulting Pvt. Ltd. is hiring for a Voice Process role aimed at freshers and candidates with some experience in handling customer calls for international clients.

You will resolve queries professionally and maintain high customer service standards, with emphasis on accurate documentation and effective English communication. The role requires willingness to work in rotational shifts, including night shifts if needed, and basic computer skills.

Qualifications

• Freshers and candidates with relevant experience can apply.
• Minimum 6 months experience in voice process can apply.
• Good verbal communication skills in English.
• Basic computer knowledge and typing skills.
• Customer-oriented attitude with good listening and problem-solving skills.
• Willingness to work in rotational shifts, including night shifts, if required.

Responsibilities

• Handle inbound and/or outbound customer calls for international customers.
• Resolve customer queries professionally and provide accurate information.
• Maintain high standards of customer service and customer satisfaction.
• Communicate effectively in English with international customers.
• Follow company policies, process guidelines, and quality standards.
• Maintain accurate records of customer interactions.

Skills

Excellent English communication

Customer handling

Team player

Typing skills

Job description

Job Description

We are hiring enthusiastic and customer-focused candidates for Voice Process. This is an excellent opportunity for freshers looking to start their careers in the BPO industry.

Key Responsibilities:

• Handle inbound and/or outbound customer calls for international customers.
• Resolve customer queries professionally and provide accurate information.
• Maintain high standards of customer service and customer satisfaction.
• Communicate effectively in English with international customers.
• Follow company policies, process guidelines, and quality standards.
• Maintain accurate records of customer interactions.

Eligibility Criteria:

• Freshers and candidates with relevant experience can apply.
• Candidates with Minimum 6months experience in voice process is can apply
• Good verbal communication skills in English.
• Basic computer knowledge and typing skills.
• Customer-oriented attitude with good listening and problem-solving skills.
• Willingness to work in rotational shifts, including night shifts, if required.

Required Skills:

• Excellent English communication.
• Customer handling and interpersonal skills.
• Basic MS Office and computer proficiency.
• Ability to work in a team and meet performance targets

Perks and Benefits

• Salary upto 3.5 LPA
• Upto 24k In hand
• Lucrative Incentives
• 5 Days working
• Rotational shifts
• Rotational off
• Both side cabs
• Job Location : Gurugram/Noida