RBB-Personal Banker Classic

Hdfc Bank; Sirsi; On-site; INR 300,000 - 450,000; Full time

Job summary

Hdfc Bank is recruiting a Personal Banker for Retail Branch Banking. You will handle selling, cross-selling, and servicing Classic portfolios, aiming to become the primary banker for Classic relationships and grow wallet share.

You will manage customer groups, promote direct channels, ensure timely account openings, and maintain CRM with detailed customer interactions while adhering to KYC norms.

Qualifications

• Graduation is required; Post-graduation preferred.
• NISM V-A Certification, IRDA Certification, GI Certification.

Responsibilities

• Sales responsibilities to be completed by the Personal Banker.
• Manage benchmark Classic portfolio numbers and deepen relationships.
• Deliver quality customer service and resolve complaints within TAT.
• Maintain daily sales reports and ensure accurate account openings.
• Cross‑sell products like Demat, Bill Pay, MF, Insurance; monitor attrition.

Skills

Sales

Banking product knowledge

Communication

Planning & organizing

Education

Graduation

Post-graduation

Job description

Job Title

Personal Banker

Business Unit

Retail Branch Banking

Reporting To

Branch Head

Job Function and Role Type

Sales - Retail Banking

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross‑selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

Ensure Sales responsibilities are completed.

Managing Classic Portfolio

Manage benchmark customer numbers in the portfolio.

Group customers with family members for enhanced relationships.

Achieve income‑generating product benchmarks.

Enhance customer group profitability and wallet size.

Update CRM with detailed customer interactions.

Customer Services

Deliver quality customer service and resolve complaints within TAT.

Promote direct banking channels and assist customers.

Ensure timely account opening and customer communication.

Operations

Maintain daily sales reports.

Ensure quality acquisition of savings and current accounts.

Cross‑sell products like Demat, Bill Pay, and Advisory.

Monitor large account movements and prevent attrition.

Promote third‑party products like MF, Insurance, and Bonds.

Ensure error‑free documentation for account opening and instructions.

Adhere to KYC norms and maintain 5‑S standards.

Manage locker operations and standing instructions.

Update CRM for asset leads and weed‑out database.

Education

Graduation required; Post‑graduation preferred.

Certifications

NISM V-A Certification, IRDA Certification, GI Certification.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.

Required Skills

Refer to the Job Description