RBB-Personal Banker Classic

HDFC Bank; Madhya Pradesh; On-site; INR 350,000 - 600,000; Full time

Job summary

HDFC Bank is seeking a Personal Banker for its Retail Branch Banking unit. The role focuses on acquiring and deepening customer relationships through cross-selling and delivering exceptional service.

You will manage the Classic portfolio, promote saving and other banking products, and ensure accurate documentation and KYC compliance as part of daily operations.

Qualifications

• Graduation is required;Post-graduation is preferred.
• Certifications listed (NISM V-A, IRDA, GI) are desirable.

Responsibilities

• Execute sales responsibilities and meet targets.
• Manage Classic Portfolio and deepen relationships to increase wallet share.
• Deliver quality customer service and resolve complaints within TAT.
• Maintain daily sales reports and ensure accurate onboarding of new accounts.

Skills

Sales and influencing

Banking product knowledge

Planning and organizing

Communication

Knowledge of competition

Education

Graduation required; Post-graduation preferred

NISM V-A Certification

IRDA Certification

GI Certification

Job description

Role Description

Job Title

Personal Banker

Business Unit

Retail Branch Banking

Reporting To

Branch Head

Job Function and Role Type

Sales – Retail Banking

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

• Ensure Sales responsibilities are completed.

Managing Classic Portfolio

• Manage benchmark customer numbers in the portfolio.


• Group customers with family members for enhanced relationships.


• Achieve income-generating product benchmarks.


• Enhance customer group profitability and wallet size.


• Update CRM with detailed customer interactions.

Customer Services

• Deliver quality customer service and resolve complaints within TAT.


• Promote direct banking channels and assist customers.


• Ensure timely account opening and customer communication.

Operations

• Maintain daily sales reports.


• Ensure quality acquisition of savings and current accounts.


• Cross-sell products like Demat, Bill Pay, and Advisory.


• Monitor large account movements and prevent attrition.


• Promote third-party products like MF, Insurance, and Bonds.


• Ensure error-free documentation for account opening and instructions.


• Adhere to KYC norms and maintain 5-S standards.


• Manage locker operations and standing instructions.


• Update CRM for asset leads and weed-out database.

Education

Graduation required; Post-graduation preferred.

Certifications

• NISM V-A Certification


• IRDA Certification


• GI Certification

Key Competencies

• Sales and influencing skills


• banking product knowledge


• planning and organizing


• communication


• knowledge of competition

Major Stakeholders

• Customers


• Branch Banking Team


• Operations


• Insurance CAM


• MF Fund Houses


• HSL Personnel