RBB-Personal Banker Classic

Hdfc Bank; Jodhpur; On-site; INR 350,000 - 500,000; Full time

Job summary

HDFC Bank in India seeks a Personal Banker for the Retail Branch Banking team. You will manage the Classic portfolio, acquire new customers, and deepen relationships through cross-selling while delivering exceptional service.

You will promote direct banking channels, ensure timely account openings, and maintain CRM with detailed customer interactions. Graduation is required; NISM V-A/IRDA/GI certifications are preferred.

Qualifications

• Sales and customer relationship management experience.
• Understanding of banking products and cross-sell opportunities.
• Strong communication and planning abilities.

Responsibilities

• Sell and deliver required sales targets within the Retail Banking portfolio.
• Manage Classic Portfolio and deepen relationships across family members to grow wallet share.
• Provide quality customer service, resolve complaints, and promote direct banking channels.

Skills

Sales and influencing skills

Banking product knowledge

Planning and organizing

Communication

Knowledge of competition

Education

Graduation

Post-graduation

Job description

Job Title

Personal Banker

Business Unit

Retail Branch Banking

Reporting To

Branch Head

Job Function and Role Type

Sales - Retail Banking

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

• Ensure Sales responsibilities are completed.

Managing Classic Portfolio

• Manage benchmark customer numbers in the portfolio.
• Group customers with family members for enhanced relationships.
• Achieve income-generating product benchmarks.
• Enhance customer group profitability and wallet size.
• Update CRM with detailed customer interactions.

Customer Services

• Deliver quality customer service and resolve complaints within TAT.
• Promote direct banking channels and assist customers.
• Ensure timely account opening and customer communication.

Operations

• Maintain daily sales reports.
• Ensure quality acquisition of savings and current accounts.
• Cross-sell products like Demat, Bill Pay, and Advisory.
• Monitor large account movements and prevent attrition.
• Promote third-party products like MF, Insurance, and Bonds.
• Ensure error-free documentation for account opening and instructions.
• Adhere to KYC norms and maintain 5-S standards.
• Manage locker operations and standing instructions.
• Update CRM for asset leads and weed-out database.

Education:

• Graduation required; Post-graduation preferred.

Certifications:

• NISM V-A Certification, IRDA Certification, GI Certification.

Key Competencies

• Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

• Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.

Required Skills

• Test