RBB-Personal Banker Classic

Hdfc Bank; Kamrup Metropolitan; On-site; INR 350,000 - 650,000; Full time

Job summary

Hdfc Bank is seeking a Personal Banker for its Retail Branch Banking unit. The role focuses on managing the Classic portfolio, cross-selling products, and delivering exceptional service to customers within a branch setting.

The position emphasizes achieving sales targets, maintaining CRM data, and ensuring compliant account operations, including KYC and documentation standards.

Qualifications

• Graduation is required; Post-graduation preferred.
• Certifications: NISM V-A, IRDA, GI as listed in the job details.
• Key competencies include sales/influencing, banking product knowledge, planning and organizing, and communication.

Responsibilities

• Drive sales and ensure completion of sales responsibilities.
• Manage benchmark Classic portfolio and grow wallet size.
• Deliver quality customer service and resolve complaints within TAT.
• Maintain daily sales reports, ensure proper documentation and KYC.

Skills

Sales

Banking product knowledge

Communication

Education

Graduation

Post-graduation preferred

Job description

Job Title

Personal Banker

Business Unit

Retail Branch Banking

Reporting To

Branch Head

Job Function and Role Type

Sales - Retail Banking

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

• Ensure Sales responsibilities are completed.

Managing Classic Portfolio

• Manage benchmark customer numbers in the portfolio.
• Group customers with family members for enhanced relationships.
• Achieve income-generating product benchmarks.
• Enhance customer group profitability and wallet size.
• Update CRM with detailed customer interactions.

Customer Services

• Deliver quality customer service and resolve complaints within TAT.
• Promote direct banking channels and assist customers.
• Ensure timely account opening and customer communication.

Operations

• Maintain daily sales reports.
• Ensure quality acquisition of savings and current accounts.
• Cross-sell products like Demat, Bill Pay, and Advisory.
• Monitor large account movements and prevent attrition.
• Promote third-party products like MF, Insurance, and Bonds.
• Ensure error-free documentation for account opening and instructions.
• Adhere to KYC norms and maintain 5-S standards.
• Manage locker operations and standing instructions.
• Update CRM for asset leads and weed‑out database.

Education

Graduation required; Post‑graduation preferred.

Certifications

NISM V‑A Certification, IRDA Certification, GI Certification.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.

Required Skills

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