RBB-Personal Banker Classic

HDFC Bank Limited; Neemrana; On-site; INR 300,000 - 420,000; Full time

Job summary

HDFC Bank Limited invites applications for a Personal Banker in the Retail Branch Banking unit. You will manage the Classic portfolio, acquire new customers, deepen relationships through cross-selling, and retain customers by delivering exceptional service at the branch.

Reporting to the Branch Head, you will execute sales, manage the portfolio, ensure timely account openings, promote direct banking channels, uphold KYC norms, and support operations including locker and CRM updates.

Qualifications

• Graduation is required; postgraduate qualification preferred.
• NISM V-A Certification, IRDA Certification, GI Certification.

Responsibilities

• Sales: ensure sales responsibilities are completed.
• Managing Classic Portfolio: manage benchmark customer numbers and wallet size.
• Customer Services: deliver quality service and resolve complaints within TAT.
• Operations: maintain daily sales reports, ensure accurate documentation, and CRM updates.

Skills

Sales and influencing

Banking product knowledge

Planning and organizing

Communication

Knowledge of competition

Education

Graduation required

Post-graduation preferred

Job description

Job Title

Personal Banker

Business Unit

Retail Branch Banking

Reporting To

Branch Head

Job Function and Role Type

Sales - Retail Banking

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

Ensure Sales responsibilities are completed.

Managing Classic Portfolio

• Manage benchmark customer numbers in the portfolio.
• Group customers with family members for enhanced relationships.
• Achieve income-generating product benchmarks.
• Enhance customer group profitability and wallet size.
• Update CRM with detailed customer interactions.

Customer Services

• Deliver quality customer service and resolve complaints within TAT.
• Promote direct banking channels and assist customers.
• Ensure timely account opening and customer communication.

Operations

• Maintain daily sales reports.
• Ensure quality acquisition of savings and current accounts.
• Cross-sell products like Demat, Bill Pay, and Advisory.
• Monitor large account movements and prevent attrition.
• Promote third-party products like MF, Insurance, and Bonds.
• Ensure error-free documentation for account opening and instructions.
• Adhere to KYC norms and maintain 5-S standards.
• Manage locker operations and standing instructions.
• Update CRM for asset leads and weed-out database.

Education

Graduation required; Post-graduation preferred.

Certifications

NISM V-A Certification, IRDA Certification, GI Certification.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.

Required Skills

Test