RBB-Personal Banker Classic

HDFC Bank Limited; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

HDFC Bank Limited is seeking a Personal Banker for its Retail Branch Banking team in Bengaluru. The role focuses on managing the Classic portfolio, acquiring new customers, deepening relationships through cross-selling, and delivering exceptional service to become the primary banker for Classic relationships.

You will handle sales, customer service, and operations tasks, update CRM with interactions, ensure timely account openings, and promote products like MF, Insurance, and Bonds while

Qualifications

• Graduation is required; Post-graduation is preferred.
• Strong sales and customer relation skills.
• Good knowledge of retail banking products.

Responsibilities

• Sales responsibilities are completed.
• Manage benchmark customer numbers in the portfolio and group customers for enhanced relationships.
• Achieve income-generating product benchmarks and maximize wallet size.
• Deliver quality customer service and resolve complaints within TAT; promote direct banking channels.

Skills

Sales and influencing skills

Banking product knowledge

Planning and organizing

Communication

Knowledge of competition

Education

Graduation

Post-graduation

Job description

Job Title

Personal Banker

Business Unit

Retail Branch Banking

Reporting To

Branch Head

Job Function and Role Type

Sales - Retail Banking

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

Ensure Sales responsibilities are completed.

Managing Classic Portfolio

Manage benchmark customer numbers in the portfolio.

Group customers with family members for enhanced relationships.

Achieve income-generating product benchmarks.

Enhance customer group profitability and wallet size.

Update CRM with detailed customer interactions.

Customer Services

Deliver quality customer service and resolve complaints within TAT.

Promote direct banking channels and assist customers.

Ensure timely account opening and customer communication.

Operations

Maintain daily sales reports.

Ensure quality acquisition of savings and current accounts.

Cross-sell products like Demat, Bill Pay, and Advisory.

Monitor large account movements and prevent attrition.

Promote third-party products like MF, Insurance, and Bonds.

Ensure error-free documentation for account opening and instructions.

Adhere to KYC norms and maintain 5-S standards.

Manage locker operations and standing instructions.

Update CRM for asset leads and weed-out database.

Education:

Graduation required; Post-graduation preferred.

Certifications:

NISM V-A Certification, IRDA Certification, GI Certification.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.

Required Skills

Refer to the Job Description