RBB-Personal Banker Classic

HDFC Bank Limited; Katni; On-site; INR 300,000 - 600,000; Full time

Job summary

HDFC Bank Limited in India is seeking a Personal Banker for the Retail Branch Banking unit to manage the Classic portfolio by acquiring new customers and deepening relationships. You will drive sales, deliver exceptional service, and cross-sell with a focus on wallet share growth across banking products.

You will promote direct banking channels, ensure timely account opening, and maintain CRM accuracy while adhering to KYC norms.

Qualifications

• Graduation required; Post-graduation preferred.
• NISM V-A Certification, IRDA Certification, GI Certification.
• Strong sales and customer service skills.
• Good communication and banking product knowledge.

Responsibilities

• Drive sales targets and cross-sell banking products.
• Manage Classic portfolio and optimize wallet share.
• Deliver quality customer service and resolve queries.
• Maintain daily sales reports and ensure proper KYC.
• Promote direct banking channels and ensure timely account opening.
• Ensure accurate documentation and CRM updates.

Skills

Sales

Banking product knowledge

Planning & organizing

Communication

Knowledge of competition

Education

Graduation

Post-graduation preferred

Job description

Job Title

Personal Banker

Business Unit

Retail Branch Banking

Reporting To

Branch Head

Job Function and Role Type

Sales - Retail Banking

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

Ensure Sales responsibilities are completed.

Managing Classic Portfolio

• Manage benchmark customer numbers in the portfolio.
• Group customers with family members for enhanced relationships.
• Achieve income-generating product benchmarks.
• Enhance customer group profitability and wallet size.
• Update CRM with detailed customer interactions.

Customer Services

• Deliver quality customer service and resolve complaints within TAT.
• Promote direct banking channels and assist customers.
• Ensure timely account opening and customer communication.

Operations

• Maintain daily sales reports.
• Ensure quality acquisition of savings and current accounts.
• Cross-sell products like Demat, Bill Pay, and Advisory.
• Monitor large account movements and prevent attrition.
• Promote third-party products like MF, Insurance, and Bonds.
• Ensure error-free documentation for account opening and instructions.
• Adhere to KYC norms and maintain 5-S standards.
• Manage locker operations and standing instructions.
• Update CRM for asset leads and weed-out database.

Education

Graduation required; Post-graduation preferred.

Certifications

NISM V-A Certification, IRDA Certification, GI Certification.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.

Required Skills

Test