RBB-Branch Mgr

Hdfc Bank; South Goa District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HDFC Bank Limited in Goa seeks a Branch Manager - Retail Branch Banking to lead branch profitability, nurture customer relationships, and ensure regulatory compliance. You will drive business growth through target achievement and cross-sell initiatives across product lines.

You will oversee sales targets, program management, customer service, staff development, and risk controls, organizing customer meets and maintaining high service standards while managing operations and audits.

Qualifications

• Graduation (minimum) is required.
• AMFI Certification (optional), IRDA Certification (optional), NCFM Certification (optional).
• Key competencies include customer delight, decision-making, analytical ability, team management, and cross-sell expertise.

Responsibilities

• Achieve income and contribution targets.
• Manage revenue-generating roles and programs and achieve channel targets.
• Handle complaints and ensure timely resolution, maintain customer satisfaction.
• Motivate and manage staff productivity, provide training on skills and operations.
• Review vault, cash, and registers; ensure regulatory compliance and audit readiness.

Skills

Customer delight

Decision-making

Analytical ability

Team management

Cross-sell expertise

Education

Graduation (minimum)

Job description

Job Title

Branch Manager - Retail Branch Banking

Business Unit

Retail Branch Banking

Reporting To

Cluster Head / Circle Head

Job Function and Role Type

Sales, Supervisory, Extensive Travel Required

Version No

2.0

Job Purpose

Manage branch profitability, customer relationships, and operational compliance. Drive business growth through target achievement and cross-sell initiatives.

Key Responsibilities

• Achievement of Business Targets
  • Achieve income and contribution targets.
  • Achieve incremental CASA targets.
  • Ensure portfolio growth and cross-sell ratio.
  • Cross-sell products like Demat, Credit Cards, and Insurance.
• Program / Channel Management
  • Manage revenue-generating roles and programs.
  • Achieve channel and cross-sell targets.
  • Ensure HNW portfolio management and customer service.
• Complaints and Customer Management
  • Ensure branch sales model compliance.
  • Handle complaints and ensure timely resolution.
  • Control attrition and grow existing portfolios.
  • Organize customer meets for feedback.
• People Management
  • Motivate and manage staff productivity.
  • Provide training on skills, products, and operations.
  • Monitor staff turnover and morale.
• Review and Control
  • Review vault, cash, and key registers.
  • Ensure compliance with banking regulations.
  • Monitor audit ratings and operational errors.
  • Review progress against objectives periodically.

Education:

Graduation (minimum).

Certifications:

AMFI Certification (optional), IRDA Certification (optional), NCFM Certification (optional).

Key Competencies

Customer delight, Decision-making, Analytical ability, Team management, Cross-sell expertise.

Major Stakeholders

Customers, Admin/Infra/HR, Retail Marketing, Audit, IT, Product Development, RBI Officials.

Required Skills

Refer to the Job Description