RBB-Branch Mgr

Hdfc Bank; Aizawl; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HDFC Bank is seeking a Branch Manager for its Retail Branch Banking unit. You will drive profitability, strengthen customer relationships, and ensure regulatory compliance while leading a team to achieve sales targets and cross-sell initiatives.

The role requires graduation, strong leadership, and a focus on delivering exceptional customer service across banking products.

Qualifications

• Graduation (minimum) required.
• AMFI, IRDA, NCFM certifications optional.
• Strong customer focus and cross-sell capability.

Responsibilities

• Achieve income and contribution targets for the branch.
• Achieve incremental CASA targets and portfolio growth.
• Cross-sell products like Demat, Credit Cards, and Insurance.
• Manage revenue-generating roles and programs.
• Ensure HNW portfolio management and top-notch customer service.
• Ensure branch sales model compliance and timely complaint resolution.
• Motivate and train staff; monitor turnover and morale.
• Review vault, cash, and registers; monitor audits and errors.

Skills

Customer delight

Decision-making

Analytical ability

Team management

Cross-sell expertise

Education

Graduation (minimum)

AMFI Certification

IRDA Certification

NCFM Certification

Job description

Job Title

Branch Manager - Retail Branch Banking

Business Unit

Retail Branch Banking

Reporting To

Cluster Head / Circle Head

Job Function and Role Type

Sales, Supervisory, Extensive Travel Required

Version No

2.0

Job Purpose

Manage branch profitability, customer relationships, and operational compliance. Drive business growth through target achievement and cross-sell initiatives.

Key Responsibilities

Achievement of Business Targets

• Achieve income and contribution targets.
• Achieve incremental CASA targets.
• Ensure portfolio growth and cross-sell ratio.
• Cross-sell products like Demat, Credit Cards, and Insurance.

Program / Channel Management

• Manage revenue-generating roles and programs.
• Achieve channel and cross-sell targets.
• Ensure HNW portfolio management and customer service.

Complaints and Customer Management

• Ensure branch sales model compliance.
• Handle complaints and ensure timely resolution.
• Control attrition and grow existing portfolios.
• Organize customer meets for feedback.

People Management

• Motivate and manage staff productivity.
• Provide training on skills, products, and operations.
• Monitor staff turnover and morale.

Review and Control

• Review vault, cash, and key registers.
• Ensure compliance with banking regulations.
• Monitor audit ratings and operational errors.
• Review progress against objectives periodically.

Education:

Graduation (minimum).

Certifications:

AMFI Certification (optional), IRDA Certification (optional), NCFM Certification (optional).

Key Competencies

Customer delight, Decision-making, Analytical ability, Team management, Cross-sell expertise.

Major Stakeholders

Customers, Admin/Infra/HR, Retail Marketing, Audit, IT, Product Development, RBI Officials.