RBB-Branch Mgr

HDFC Bank Limited; Bikaner; Presencial; INR 1 500 000 - 2 300 000; Tempo integral

Resumo da oferta

HDFC Bank Limited is seeking a Branch Manager for Retail Branch Banking to lead profit, customer relationships, and compliance at a branch level. You will drive growth, supervise staff, and coordinate cross-sell initiatives across products while ensuring service excellence and adherence to regulatory standards.

The role involves managing branch operations, meeting income targets, and enhancing CASA through proactive relationship-building with customers and local businesses.

Qualificações

• Graduation (minimum) required.
• AMFI/IRDA/NCFM certifications optional but beneficial.

Responsabilidades

• Achieve income and contribution targets.
• Achieve incremental CASA targets.
• Ensure portfolio growth and cross-sell ratio.
• Cross-sell products like Demat, Credit Cards, and Insurance.
• Manage revenue-generating roles and programs.
• Handle complaints and ensure timely resolution.
• Motivate and manage staff productivity.
• Review vault, cash, and key registers.
• Ensure compliance with banking regulations.

Conhecimentos

Customer delight

Decision-making

Analytical ability

Team management

Cross-sell expertise

Formação académica

Graduation

AMFI Certification

IRDA Certification

NCFM Certification

Descrição da oferta de emprego

Job Title

Branch Manager - Retail Branch Banking

Business Unit

Retail Branch Banking

Reporting To

Cluster Head / Circle Head

Job Function and Role Type

Sales, Supervisory, Extensive Travel Required

Version No

2.0

Job Purpose

Manage branch profitability, customer relationships, and operational compliance. Drive business growth through target achievement and cross-sell initiatives.

Key Responsibilities

Achievement of Business Targets

Achieve income and contribution targets.

Achieve incremental CASA targets.

Ensure portfolio growth and cross-sell ratio.

Cross-sell products like Demat, Credit Cards, and Insurance.

Program / Channel Management

Manage revenue-generating roles and programs.

Achieve channel and cross-sell targets.

Ensure HNW portfolio management and customer service.

Complaints and Customer Management

Ensure branch sales model compliance.

Handle complaints and ensure timely resolution.

Control attrition and grow existing portfolios.

Organize customer meets for feedback.

People Management

Motivate and manage staff productivity.

Provide training on skills, products, and operations.

Monitor staff turnover and morale.

Review and Control

Review vault, cash, and key registers.

Ensure compliance with banking regulations.

Monitor audit ratings and operational errors.

Review progress against objectives periodically.

Education:

Graduation (minimum).

Certifications:

AMFI Certification (optional), IRDA Certification (optional), NCFM Certification (optional).

Key Competencies

Customer delight, Decision-making, Analytical ability, Team management, Cross-sell expertise.

Major Stakeholders

Customers, Admin/Infra/HR, Retail Marketing, Audit, IT, Product Development, RBI Officials.

Required Skills

Test