RBB-Branch Mgr

Hdfc Bank; Mapusa; On-site; INR 900,000 - 1,400,000; Full time

Job summary

HDFC Bank seeks a Branch Manager for its Retail Branch Banking unit in Goa. The role oversees profitability, customer relationships, and regulatory compliance while driving business growth through targets and cross-sell initiatives.

Responsibilities include achieving income targets, managing risk, leading a team, handling complaints, and organizing customer meets to gather feedback. Graduation is required; AMFI/IRDA/NCFM certifications are optional. Extensive travel may be required.

Qualifications

• Graduation with minimum requirement.
• AMFI Certification (optional)
• IRDA Certification (optional)
• NCFM Certification (optional)

Responsibilities

• Achieve income and contribution targets.
• Achieve incremental CASA targets.
• Ensure portfolio growth and cross-sell ratio.
• Cross-sell products like Demat, Credit Cards, and Insurance.
• Manage revenue-generating roles and programs.
• Achieve channel and cross-sell targets.
• Ensure HNW portfolio management and customer service.
• Ensure branch sales model compliance.
• Handle complaints and ensure timely resolution.
• Control attrition and grow existing portfolios.
• Organize customer meets for feedback.
• Motivate and manage staff productivity.
• Provide training on skills, products, and operations.
• Monitor staff turnover and morale.
• Review vault, cash, and key registers.
• Ensure compliance with banking regulations.
• Monitor audit ratings and operational errors.
• Review progress against objectives periodically.

Skills

Customer delight

Decision-making

Analytical ability

Team management

Cross-sell expertise

Education

Graduation (minimum)

Job description

Job Title

Branch Manager - Retail Branch Banking

Business Unit

Retail Branch Banking

Reporting To

Cluster Head / Circle Head

Job Function and Role Type

Sales, Supervisory, Extensive Travel Required

Version No

2.0

Job Purpose

Manage branch profitability, customer relationships, and operational compliance. Drive business growth through target achievement and cross-sell initiatives.

Key Responsibilities

• Achievement of Business Targets
  • Achieve income and contribution targets.
  • Achieve incremental CASA targets.
  • Ensure portfolio growth and cross-sell ratio.
  • Cross-sell products like Demat, Credit Cards, and Insurance.
• Program / Channel Management
  • Manage revenue-generating roles and programs.
  • Achieve channel and cross-sell targets.
  • Ensure HNW portfolio management and customer service.
• Complaints and Customer Management
  • Ensure branch sales model compliance.
  • Handle complaints and ensure timely resolution.
  • Control attrition and grow existing portfolios.
  • Organize customer meets for feedback.
• People Management
  • Motivate and manage staff productivity.
  • Provide training on skills, products, and operations.
  • Monitor staff turnover and morale.
• Review and Control
  • Review vault, cash, and key registers.
  • Ensure compliance with banking regulations.
  • Monitor audit ratings and operational errors.
  • Review progress against objectives periodically.

Education:

Graduation (minimum).

Certifications:

AMFI Certification (optional), IRDA Certification (optional), NCFM Certification (optional).

Key Competencies

Customer delight, Decision-making, Analytical ability, Team management, Cross-sell expertise.

Major Stakeholders

Customers, Admin/Infra/HR, Retail Marketing, Audit, IT, Product Development, RBI Officials.

Required Skills

Refer to the Job Description