RBB-Branch Mgr

HDFC Bank Limited; Jabalpur; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HDFC Bank Limited is seeking a Branch Manager for Retail Branch Banking in India. The role centers on achieving profitable growth, building strong customer relationships, and ensuring regulatory compliance, with a focus on cross-selling Demat, Credit Cards, and Insurance.

You will lead branch teams, monitor performance against targets, and drive service quality and operational controls to deliver consistent customer delight.

Qualifications

• Graduation (minimum) is required.
• AMFI/IRDA/NCFM certifications are optional.
• Strong customer-centric approach and decision-making skills.

Responsibilities

• Achieve income and contribution targets at the branch.
• Drive growth through cross-sell, CASA targets and portfolio expansion.
• Manage customer complaints and ensure timely resolution.
• Lead staff training, motivation, and performance monitoring.
• Review vault, cash, and regulatory compliance periodically.

Skills

Customer service

Analytical thinking

Leadership

Cross-selling

Education

Graduation (minimum)

Job description

Job Title

Branch Manager - Retail Branch Banking

Business Unit

Retail Branch Banking

Reporting To

Cluster Head / Circle Head

Job Function and Role Type

Sales, Supervisory, Extensive Travel Required

Version No

2.0

Job Purpose

Manage branch profitability, customer relationships, and operational compliance. Drive business growth through target achievement and cross-sell initiatives.

Key Responsibilities

Achievement of Business Targets

• Achieve income and contribution targets.
• Achieve incremental CASA targets.
• Ensure portfolio growth and cross-sell ratio.
• Cross-sell products like Demat, Credit Cards, and Insurance.

Program / Channel Management

• Manage revenue-generating roles and programs.
• Achieve channel and cross-sell targets.
• Ensure HNW portfolio management and customer service.

Complaints and Customer Management

• Ensure branch sales model compliance.
• Handle complaints and ensure timely resolution.
• Control attrition and grow existing portfolios.
• Organize customer meets for feedback.

People Management

• Motivate and manage staff productivity.
• Provide training on skills, products, and operations.
• Monitor staff turnover and morale.

Review and Control

• Review vault, cash, and key registers.
• Ensure compliance with banking regulations.
• Monitor audit ratings and operational errors.
• Review progress against objectives periodically.

Education

Graduation (minimum).

Certifications

AMFI Certification (optional), IRDA Certification (optional), NCFM Certification (optional).

Key Competencies

Customer delight, Decision-making, Analytical ability, Team management, Cross-sell expertise.

Major Stakeholders

Customers, Admin/Infra/HR, Retail Marketing, Audit, IT, Product Development, RBI Officials.

Required Skills

Test