RBB-Branch Mgr

HDFC Bank; Chhota Udaipur; Vor Ort; INR 900.000 - 1.200.000; Vollzeit

Zusammenfassung

HDFC Bank Limited is seeking a Branch Manager for its Retail Branch Banking unit. The role focuses on managing branch profitability, customer relationships, and compliance, with a drive to achieve business targets and cross-sell initiatives.

The position requires supervision of staff, delivery of training on products, and ensuring smooth operations and regulatory adherence. Graduation is minimum; AMFI/IRDA/NCFM certifications are optional.

Qualifikationen

• Graduation is the minimum educational qualification.
• AMFI/IRDA/NCFM certifications are optional.

Aufgaben

• Achieve income and contribution targets and drive business growth.
• Cross-sell Demat, Credit Cards, Insurance and other products.
• Handle complaints and ensure timely resolution to maintain customer satisfaction.
• Monitor staff performance and help train team on products and operations.

Kenntnisse

Customer delight

Decision-making

Analytical ability

Team management

Cross-sell expertise

Ausbildung

Graduation (minimum)

Jobbeschreibung

Job Function and Role Type

Sales, Supervisory, Extensive Travel Required

Complaints and Customer Management

Ensure branch sales model compliance.

Role Description

Job Title

Branch Manager - Retail Branch Banking

Business Unit

Retail Branch Banking

Reporting To

Cluster Head / Circle Head

Job Function and Role Type

Sales, Supervisory, Extensive Travel Required

Version No

2.0

Job Purpose

Manage branch profitability, customer relationships, and operational compliance. Drive business growth through target achievement and cross-sell initiatives.

Key Responsibilities

Achievement of Business Targets

• Achieve income and contribution targets.
• Achieve incremental CASA targets.
• Ensure portfolio growth and cross-sell ratio.
• Cross-sell products like Demat, Credit Cards, and Insurance.

Program / Channel Management

• Manage revenue-generating roles and programs.
• Achieve channel and cross-sell targets.
• Ensure HNW portfolio management and customer service.

Complaints and Customer Management

• Ensure branch sales model compliance.
• Handle complaints and ensure timely resolution.
• Control attrition and grow existing portfolios.
• Organize customer meets for feedback.

People Management

• Motivate and manage staff productivity.
• Provide training on skills, products, and operations.
• Monitor staff turnover and morale.

Review and Control

• Review vault, cash, and key registers.
• Ensure compliance with banking regulations.
• Monitor audit ratings and operational errors.
• Review progress against objectives periodically.

Education

Graduation (minimum).

Certifications

AMFI Certification (optional), IRDA Certification (optional), NCFM Certification (optional).

Key Competencies

Customer delight, Decision-making, Analytical ability, Team management, Cross-sell expertise.

Major Stakeholders

• Customers
• Admin/Infra/HR
• Retail Marketing
• Audit
• IT
• Product Development
• RBI Officials