RBB-Branch Mgr

HDFC Bank Limited; Jodhpur; On-site; INR 1,200,000 - 2,300,000; Full time

Job summary

HDFC Bank Limited is seeking a Branch Manager for Retail Branch Banking in Rajasthan. You will lead branch profitability, customer relationships, and compliance, driving growth through target achievement and cross-sell initiatives.

The role requires managing sales, supervisory duties, and extensive travel as part of the responsibilities. Graduation is required, with optional AMFI/IRDA/NCFM certifications enhancing suitability.

Qualifications

• Graduation (minimum) required.
• AMFI/IRDA/NCFM certifications optional.
• Strong cross-sell and customer-service skills.”

Responsibilities

• Achieve income and contribution targets.
• Cross-sell products like Demat, Credit Cards, and Insurance.
• Manage revenue-generating roles and programs.
• Ensure branch sales model compliance and timely resolution of complaints.
• Monitor staff performance and provide training.
• Review vault, cash, and key registers; ensure regulatory compliance.

Skills

Customer delight

Decision-making

Analytical ability

Team management

Cross-sell expertise

Education

Graduation (minimum)

Job description

Job Title

Branch Manager - Retail Branch Banking

Business Unit

Retail Branch Banking

Reporting To

Cluster Head / Circle Head

Job Function and Role Type

Sales, Supervisory, Extensive Travel Required

Version No

2.0

Job Purpose

Manage branch profitability, customer relationships, and operational compliance. Drive business growth through target achievement and cross-sell initiatives.

Key Responsibilities

Achievement of Business Targets

• Achieve income and contribution targets.
• Achieve incremental CASA targets.
• Ensure portfolio growth and cross-sell ratio.
• Cross-sell products like Demat, Credit Cards, and Insurance.

Program / Channel Management

• Manage revenue-generating roles and programs.
• Achieve channel and cross-sell targets.
• Ensure HNW portfolio management and customer service.

Complaints and Customer Management

• Ensure branch sales model compliance.
• Handle complaints and ensure timely resolution.
• Control attrition and grow existing portfolios.
• Organize customer meets for feedback.

People Management

• Motivate and manage staff productivity.
• Provide training on skills, products, and operations.
• Monitor staff turnover and morale.

Review and Control

• Review vault, cash, and key registers.
• Ensure compliance with banking regulations.
• Monitor audit ratings and operational errors.
• Review progress against objectives periodically.

Education

Graduation (minimum).

Certifications

AMFI Certification (optional), IRDA Certification (optional), NCFM Certification (optional).

Key Competencies

Customer delight, Decision-making, Analytical ability, Team management, Cross-sell expertise.

Major Stakeholders

Customers, Admin/Infra/HR, Retail Marketing, Audit, IT, Product Development, RBI Officials.

Required Skills

Test