Radiology Customer Service Representative- DSC | Gurugram

Darwinbox Digital Solutions Pvt. Ltd.; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata 1mg invites applications for a Radiology Customer Representative in Gurugram to act as the primary contact for radiology services, guiding customers through appointments and test preparation. You will coordinate scheduling, confirmations, and follow-ups with customers and radiology centers, maintaining accurate records and providing clear radiology-related instructions.

Background in healthcare or customer service is valued; strong communication and comfort with computer-based scheduling

Qualifications

• Background in Healthcare, Radiology, Medical Services or Customer Service preferred.
• Prior experience in customer service will be an advantage.
• Experience in radiology/medical imaging is a plus.
• Strong verbal and written communication skills.
• Comfortable working with computer systems and appointment/record management tools.

Responsibilities

• Act as the primary point of contact for customers seeking radiology services.
• Handle customer queries and guide them through appointment scheduling and test preparation.
• Coordinate scheduling, rescheduling, confirmations and follow-ups with customers and radiology centers.
• Maintain accurate records of customer interactions and appointments.
• Provide clear instructions related to radiology tests and preparation requirements.

Skills

Healthcare background

Radiology background

Customer service

Verbal communication

Written communication

Appointment management

Computer systems

Job description

Radiology Customer Service Representative- DSC || Gurugram Motorola 7th Floor, Saffron Enclave, 415/2, MG Road, Sector 14, Gurugram, Haryana, India 1 - 2 Years Full Time Employee

Job Description

Designation- Associate

Role: Radiology Customer Representative

Location: Gurgaon

Experience: 1–3 Years

Department- Diagnostic Supply Chain (Radiology)

About Tata 1mg

Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities– And we’re just getting started. Leading the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, e-consult and offline stores, Tata 1mg has delivered over 15M ePharmacy orders, 2M eDiagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently.

Know more about us: https://www.1mg.com/aboutUs

What You’ll Do

• Act as the primary point of contact for customers seeking radiology services.
• Handle customer queries and guide them through appointment scheduling and test preparation.
• Coordinate scheduling, rescheduling, confirmations and follow-ups with customers and radiology centers.
• Maintain accurate records of customer interactions and appointments.
• Provide clear instructions related to radiology tests and preparation requirements.

What We’re Looking For

• Background in Healthcare, Radiology, Medical Services or Customer Service preferred.
• Prior experience in customer service will be an advantage.
• Experience in radiology/medical imaging is a plus.
• Strong verbal and written communication skills.
• Comfortable working with computer systems and appointment/record management tools.

Why Join Us?

Be part of a fast-growing healthcare environment where you’ll play an important role in creating a smooth and customer-friendly diagnostic experience.

Job Snapshot

Updated Date

21-09-2026

Job ID

JOB_ID3532

Department Hierarchy

Clinical Excellence

Location