R&D Service Engineer

Philips; Bengaluru; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Philips in Bengaluru is seeking an experienced R&D Service Engineer to provide advanced Oracle database support for critical customer escalations in large healthcare production environments.

You will drive root cause analysis, collaborate with R&D, Product and infrastructure teams, and participate in upgrades, migrations, and go-lives while on a 24x7 on-call rotation.

Qualifications

• 7–10 years hands-on Oracle Database experience (Oracle 19c or older).
• Strong SQL/PL-SQL development and database performance tuning.
• Proven ability to troubleshoot complex production incidents and perform cross-functional investigations.

Responsibilities

• Provide advanced Oracle DB support for critical customer escalations.
• Lead deep root-cause analyses and coordinate with R&D, Product, and infrastructure teams.
• Support upgrades, migrations, failovers, go-lives and other business-critical events in a 24x7 on-call environment.
• Develop troubleshooting tools and document best practices; mentor other L3 engineers.

Skills

Oracle Database

SQL/PL-SQL

Performance tuning

Incident management

Root-cause analysis

Tools

AWR

ASH

SQL Trace

Execution Plans

Oracle RAC

Data Guard

Job description

Job Title R&D Service Engineer

Job Description R&D Service Engineer

Join our global Level 3 (L3) Technical Support organization and serve as a key database expert, helping resolve complex, business-critical issues in large-scale healthcare production environments.

Your role: Provide advanced Oracle database support for critical customer escalations and complex production incidents, acting as the highest level of database expertise within Support. Troubleshoot database performance, availability, and configuration issues using tools such as Automatic Workload Repository (AWR), Active Session History (ASH), SQL traces, execution plans, and database performance statistics.

Lead deep root cause analysis for recurring and high-impact database incidents, partnering closely with Research & Development (R&D), Product, infrastructure, and engineering teams to drive resolution. Support major customer activities including upgrades, migrations, failovers, go-lives, and other business-critical events while participating in a 24x7 on-call rotation. Contribute to long-term support excellence by developing troubleshooting tools, documenting best practices, and mentoring other L3 engineers.

You’re the right fit if: You’ve acquired strong 7-10 yrs hands-on experience with Oracle Enterprise Database: Oracle 19c and older Oracle versions.

Your skills include SQL and PL/SQL development, database performance tuning, and advanced troubleshooting using AWR, ASH, SQL Trace, execution plans, and Oracle dynamic performance views. You have a strong understanding of database architecture, including sessions, locking, memory management, storage, connectivity, and performance optimization.

Strong understanding of Infrastructure on which Oracle is installed and relying: Storage, Networking, Virtualization, Operating Systems. You’re an analytical problem solver with experience handling critical production incidents, customer escalations, and cross-functional investigations spanning database, application, operating system, storage, and network layers. You’re comfortable working independently, making technical decisions under pressure, collaborating across global teams, and participating in a 24x7 on-call rotation.

Preferred

Experience with Oracle Real Application Clusters (RAC), Data Guard, backup and recovery, disaster recovery, Windows Server environments, healthcare applications, high-availability infrastructure, or automation using PowerShell, SQL, or Python.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

Are you ready to do the work of your life to help the lives of others?

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.

Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters.

That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

Equal Employment and Advancement Opportunities

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.

As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights