Query Resolution Helpdesk

Capgemini; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Capgemini is seeking an HR Operations professional in Kolkata to manage HR processes, respond to client communications, and ensure timely updates to HR documentation. The role emphasizes accuracy, cross-team collaboration, and adherence to project deadlines.

The candidate should have strong English communication and a proactive approach to resolving HR issues, with the ability to share knowledge within the team and maintain documentation up to date.

Qualifications

• Previous experience in similar HR positions.

Responsibilities

• Process movements (transfers, promotion) and leaver requests.
• Process HR Administration requests.
• Answer clients calls and emails.
• Process clients queries and escalations.
• Provide clarification of HR policies and procedures.
• Organize knowledge sharing sessions internal and cross teams.
• Successful process related problem solving.
• Maintain HR system catalogues.
• Manage HR organization structure.
• Management of time and record adjustments.
• Process separation and moves initiation.
• Reporting tasks as required.

Skills

Strong communication skills

Job description

Role & responsibilities

• Process movements (transfers, promotion) and leaver requests
• Process HR Administration requests
• Answer clients calls and emails
• Process clients queries and escalations
• Provide clarification of HR policies and procedures
• Organize knowledge sharing sessions internal and cross teams
• Successful process related problem solving
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
• Maintain HR system catalogues
• Manage HR organization structure
• Manage time
• Adjust records
• Adjust records
• Process separation
• People moves Initiate move
• Process move
• Reporting
• Qualifications (Education/Experience/Certification)
• Previous experience required in similar positions.

Preferred candidate profile

• Strong communication skills and command in English language
• The team member is responsible for processing the HR data correctly and timely according to the project deadlines and to the expected quality, interacts with the Client on a daily basis via phone and email, work on resolving HR related issues, cooperate with other delivery team members, and ensure that the documentation is up to date.
• The team member must ensure they share their specialist knowledge within the team.