Executive - HR Operations

Capita; Mumbai City; On-site; INR 400,000 - 700,000; Full time

Job summary

Capita is seeking an Executive - HR Operations in Mumbai to deliver accurate data input and high-quality customer service across HR processes. The role supports payroll, pensions, onboarding, and HR administration while maintaining data protection and SLA adherence.

Ideal candidates will communicate effectively, work within the People Function, and contribute to process improvements and timely responses to queries from Capita managers and employees.

Qualifications

• Attention to detail and accurate data inputting across systems.
• Strong written and verbal communication with stakeholders.
• Ability to analyse data and respond to queries with clarity.
• Proactive in maintaining data protection and privacy.
• Customer service orientation with a positive attitude.

Responsibilities

• Handle queries via multiple channels and provide timely responses.
• Serve as first point of contact for Capita managers and employees.
• Input, process and verify payroll-related transactions.
• Learn and apply pension schemes rules in customer support.
• Assist HR operations tasks within Workday and support onboarding.

Skills

Attention to detail

Effective communication

Analytical thinking

Data accuracy

Customer service mindset

Job description

Job Description:

At this level your work will typically focus on delivering quality customer service and continuously improving service delivery.

Core activities and outcomes at this level may include:

• Investigateand respond to queries through various communication channels as appropriate
• Helpdesk: First point of contact for Capita managers and employees for queries
• Payroll: Inputting, processing and checking payroll transactions in a timely manner.
• Pensions: learn the rules governing the different pensions schemes and apply these when assisting customers and stakeholders
• HR Administration: Covers a broad spectrum of processes. Key activity is the managing of HR Operations tasks within Workday and supporting Onboarding activity.
• Learning: Content design, development and deployment.
• Resourcing: Sourcing, sifting and interviewing candidates. As well as coordinating assessments and the start of the onboarding

Job title:

Executive - HR Operations

Job Description:

• Attention to detail and ensure accurate data inputting.
• Ensure personal datais protected at all times
• Good communication skills – listen actively, have effective written and verbal communication skills
• Awareness of the wider People Function – roles, policies and processes
• Gather data and understand informationto be able to respond to a query in full
• Good organisational skills
• Good customer service skills.
• Work within the SLA and KPI deadlines set.
• Making suggestions for improvement in the processes that the role undertakes

Location:

Mumbai, India

Time Type:

Full time

Contract Type:

Permanent

Requirements: