Middle East Payroll Associate

Capgemini; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

Capgemini in India is seeking an HR operations professional to respond to client queries via phone, live chat, email, and case management systems, and to support HR transactions across Talent Development, Mobility, Workforce administration, and Talent Acquisition.

You will handle transfers, relocations, international mobility, and leave requests, clarify HR policies, coordinate with vendors, organize knowledge sharing, and maintain process documentation to meet deadlines.

Responsibilities

• Respond to clients queries accurately via phone, live chat, email, and case management system.
• Process, maintain & administer HR transactions & provide support across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration.
• Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests.
• Provide clarification of HR policies and procedures.
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan.
• Organize knowledge sharing sessions within the team and across teams.
• Update process documentation (maps and procedures) and other docs within agreed timeframes on the defined support tool.
• Liaison with third parties, vendors and multiple stakeholders.
• Reporting errors and issues to the Team leader on time.
• Ensuring quality and timeliness of work.
• Focused, diligent, high on quality and timeliness are basic requirements.
• Reporting data for personal performance and maintaining personal tracker.
• Exhibit strong problem-solving and business acumen skills.
• Demonstrate advanced proficiency in written and verbal communication skills.

Skills

Communication skills

Problem solving

Attention to detail

Verbal communication

Written communication

Tools

Case management system

HRIS

Job description

• Respond to clients queries accurately (via phone, live chat, email and case management system)
• Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
• Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests
• Provide clarification of HR policies and procedures
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
• Liaison with third parties, vendors and multiple stake holders
• Reporting errors and issues to the Team leader on time
• Ensuring quality and timeliness of work
• Focused, diligent, high on quality and timeliness are the basic requirements for the role
• Reporting data for personal performance and maintaining personal tracker
• Exhibit strong problem-solving and business acumen skills
• Demonstrate advanced proficiency in written and verbal communication skills