Quality Team lead - International

TP; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

TP in Bengaluru is seeking a Quality Team Lead with 5–10 years in quality assurance, focusing on call monitoring, coaching, and training. You will lead a team to ensure call quality and drive improvements.

The role emphasizes data analysis, process improvements, and collaboration with operations to deliver high-quality customer outcomes.

Qualifications

• 5+ years of experience in quality assurance, preferably in a similar role.
• Strong knowledge of quality control processes, including call monitoring and coaching.
• Excellent communication and interpersonal skills, with the ability to work effectively with teams.
• Ability to analyze data and trends, and make informed decisions.

Responsibilities

• Monitor calls to ensure adherence to quality standards and identify areas for improvement.
• Coach and train team members to enhance their performance and knowledge.
• Develop and implement effective quality control processes to improve customer satisfaction.
• Collaborate with the operations team to resolve issues and implement changes.
• Analyze data and trends to identify opportunities for process improvements.
• Provide feedback and constructive criticism to team members to help them grow professionally.

Skills

Quality assurance

Call monitoring

Coaching

Training

Data analysis

Communication

Job description

We are looking for a highly skilled and experienced Quality Team Lead to join our team in Bengaluru. The ideal candidate will have 5-10 years of experience in quality assurance, with expertise in call monitoring, coaching, and training.

Roles and Responsibility

• Monitor calls to ensure adherence to quality standards and identify areas for improvement.
• Coach and train team members to enhance their performance and knowledge.
• Develop and implement effective quality control processes to improve customer satisfaction.
• Collaborate with the operations team to resolve issues and implement changes.
• Analyze data and trends to identify opportunities for process improvements.
• Provide feedback and constructive criticism to team members to help them grow professionally.

Job Requirements

• Minimum 5 years of experience in quality assurance, preferably in a similar role.
• Strong knowledge of quality control processes, including call monitoring and coaching.
• Excellent communication and interpersonal skills, with the ability to work effectively with teams.
• Ability to analyze data and trends, and make informed decisions.
• Strong problem-solving skills, with the ability to think critically and creatively.
• Experience working in a fast-paced environment, focusing on delivering high-quality results.